News & Events

As a progressive and innovative organization OTEC is constantly evolving. Check here to see what’s new with the OTEC team, Board, projects and programs, and to see our latest newsletters and updates.



Developing an awareness and training program to prevent sexual violence


Cultivating a safe and supporting work environment


OTEC launches the pan-provincial ALiGN Network to address youth underemployment and labour shortages



Creating a positive and memorable first impression


How can you attract visitors to your destination?


Helping employers connect youth to jobs based on talent-to-role fit assessments


Learning how to lead


OTEC has officially turned 25 years old.


Sparking and Sustaining Change


Dr. Statia Elliot elected as newest Board member at OTEC AGM


The benefits of transforming new managers into exceptional leaders.


Celebrate Halloween with OTEC's potion to create a perfect leader.


Developing managers and supervisors into exceptional leaders.


Understanding the value of having a high quotient of Emotional Intelligence 


OTEC is pleased to announce three staff promotions and a new Vice President.


OTEC & ORHMA launch awareness and training program to stop sexual violence and harassment in Ontario's hospitality industry.


OTEC launches innovative three day leadership boot camp


OTEC is pleased to announce this year’s Fall lineup of training workshops with more program choices than ever before.


Experiencing Aboriginal Tourism


Celebrate the history of National Aboriginal Day and upcoming events in Ontario


The Ready-to-Work Program is recognized with the Employment Ontario Leadership Award in Collaboration



The importance of training and how your company can receive funding


How you can benefit from good reviews


OTEC continues to grow by welcoming three new members to the organization.


Does Social Media actually affect your business?


How to achieve next season's goals


Skills of effective leaders.


Strategies to address the looming skills crisis


OTEC is pleased to announce team changes to support the new organization direction.



Achieving your goals for the new year.


The benefits of strong in-house trainers.


Program prepares youth with the culinary and food service skills to set them up for career success. 


What determines an organization's success?


Building relationships, and empowering people with the skills they need to bring about change within their communities



How can you ensure your destination gains prominence?


OTEC is pleased to announce the election of two new members to our Board.


What are Tourism Ambassadors and do they impact visitor impressions?


The ninth edition of our Tourism Workforce Development Update centres around innovation and highlights new and ongoing partner projects, strategies and programs that use innovative solutions to maximize results.


OTEC's new online Tourism Excellence Ambassador program, designed to reinforce your brand and visitor experience goals.



Upcoming workshops at OTEC in Fall 2015. 


Toronto launches a NEW onine program to help local businesses and residents welcome visitors!


Partnering for Change


What's your effect on a visitor's experience?


Program connects youth with the tools and skills required to succeed in the Culinary and Food Services Industry 



Training in Canada falls behind


Most companies agree that training is a critical component of maintaining a healthy workforce...



The PanAm games are projected to bring more than 250,000 visitors to Ontario...



Canada is growing as an international travel destination. Is your business prepared to attract and serve this diverse market?



Achieving economic growth through community skills development


An innovative approach to help Canadians gain the skills and training they need to fill available jobs


Community Development through Capacity Building


How do you create that WOW visitor experience to become a destination of choice.



New Team Members And Promotions At OTEC


OTEC is pleased to announce two new Directors have been added to our board. 


Businesses can now receive grants from the government for up to 2/3 of training costs. OTEC can help you develop a training plan specific to your needs. 


OTEC and City of Toronto collaborating to benefit Toronto's tourism and hospitality industry


What's your formula for Achieving Ultimate Employee Engagement and Results 


In the eighth edition of our Tourism Workforce Development Update, we cover partner updates and provide some perspective on preparing Canadian youth for Ontario’s service industry.  


Ensure your team members have the knowledge and skills to outperform this season. . 


Introducing OTEC's NEW website. See what's new and fresh, and how we can help you stand out. 


Learn how OTEC works at the community level



Providing Industry Professionals with International Certifications 


Coaching your Team for Success


Supplying International Students with Essential Service Skills Training


How skills training will help to decrease unemployment and increase development within aboriginal communities


Employing skills training initiatives to address labour market trends


Blog Posting: The Perils of Service Inconsistency


The Cost of Poor Service Recovery


Web-based learning? eLearning? Online learning? What’s the difference and why are these evolving as popular training methods?


eLearning - cost-effective training to go


From Victoria Behune, President and CEO of OTEC
Dr. David Martin appointed to Chair of the OTEC Board


From Victoria Behune, President and CEO of OTEC
I am pleased to announce that Lora Flanagan has joined OTEC as its new Coordinator, Training & Certification.





As three-time Indianapolis 500 champion Bobby Unser once said, “Success is where preparation and opportunity meet.” .

If you are interested in joining OTEC’s dynamic Board of Directors, please forward a brief introductory letter highlighting your interests, motivation and business experience to:


Victoria L. Behune
President and CEO, OTEC
416.622.1975 ext. 209 vbehune@otec.org


Nick DiRenzo
Chair, OTEC Board of Directors
519.888.2420 nick.direnzo@sunlife.com


Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry. From a fairly sketchy brief, OTEC pulled together a process and product that far exceeded our expectations. They developed a very inclusive process that involved engaging the input and ideas of key people across the industry and created a program that was engaging, entertaining and creative while still presenting rich content. This was no off the shelf solution. OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.;

— Vice President of Public Affairs Communication and Quality Services,
American Express Canada