OTEC Announces its Fall 2016 Lineup

7/12/2016
 

– Tackle the challenges of leadership with the New! LX Leadership Boot Camp –
– OTEC’s most popular Service Excellence workshop returns –
– Embrace the opportunity to become a Designated Service Excellence Trainer –

OTEC is pleased to announce this year’s Fall lineup of training workshops with more program choices than ever before. From front-line workers to supervisors or business owners, there are workshops to benefit all employees. OTEC’s certified training facilitators deliver innovative training programs to help organizations and people develop, perform and succeed.
 
Service Excellence
Using the most up-to-date service theories, best practices and tools, Service Excellence is a must for those wishing to deliver and achieve excellent customer service. This one-day interactive workshop prepares individuals to create memorable service experiences that result in customer loyalty and successful customer centric organizations.
Register now:
October 18, 2016
December 6, 2016
 
NEW! Training & Facilitation Excellence
Designed to develop and improve training and facilitation skills, this new two-day program assists organizations in developing the competencies of in-house facilitators and individuals who wish to be a professional facilitator. Training & Facilitation Excellence creates the confidence and professional skills to successfully lead a class of adult learners. After this workshop, participants will have the skills, tools and confidence to facilitate and train in any environment.
The OTEC trainer was absolutely wonderful. We could not have had a better facilitator for these two days. The content was excellent, relevant and well organized. Thank you so much! – Career Work Coach, Conestoga College Career Centre.
Register now:
October 19-20, 2016
December 7-8, 2016
 
Service Excellence Designated Trainer Program*
This program is designed for organizations that train more than 50 employees per year. Consider delivering OTEC’s flagship “Service Excellence” program in-house. Trainers obtain an understanding of adult-learning basics and discover how to create a learner-centric environment. Organizations receive long-lasting benefits through increased employee participation, theory retention and support to create a “service excellence culture.”
Register now:
October 18-20, 2016
December 6-8, 2016
 
Building a Culture of Service Excellence
This eye-opening, one-day interactive workshop provides owners, managers and supervisors with proven guidelines, processes, tools and knowledge to build a customer-centric organization. Leaders learn how to implement and sustain a culture of service excellence and the tangible and intangible benefits of creating a service excellence culture.
Register now:
November 2, 2016
 
NEW! LX Leadership Foundations 3-Day Boot Camp
OTEC’s new, intensive “boot camp style” leadership workshop focuses on the vital roles managers and supervisors play in leading teams to perform successfully in the workplace. Utilizing the latest theories, practices and tools, this experience is designed to enhance leadership skills and ultimately improve organizational effectiveness. In just three days, new and existing leaders will develop leadership skills, learn how to build sustainable relationships, execute comprehensive on-the-job training and more.
Register now:
November 15-17, 2016
 
To see a full list of OTEC’s workshops and events, please click here.
For more information about OTEC products and services, please contact clientservices@otec.org
www.otec.org
 
*Eligibility criteria: The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information, contact OTEC.

If you are interested in joining OTEC’s dynamic Board of Directors, please forward a brief introductory letter highlighting your interests, motivation and business experience to:


Victoria L. Behune
President and CEO, OTEC
416.622.1975 ext. 209 vbehune@otec.org


Nick DiRenzo
Chair, OTEC Board of Directors
519.888.2420 nick.direnzo@sunlife.com


Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry. From a fairly sketchy brief, OTEC pulled together a process and product that far exceeded our expectations. They developed a very inclusive process that involved engaging the input and ideas of key people across the industry and created a program that was engaging, entertaining and creative while still presenting rich content. This was no off the shelf solution. OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.;

— Vice President of Public Affairs Communication and Quality Services,
American Express Canada