Workshops & Events

OTEC offers our popular and innovative workshops all year round. Check our calendar for up to date information regarding upcoming workshops.

Register online today!

If you don't see a workshop on our calendar or cannot make one of our scheduled dates, please contact client services at clientservices@otec.org for more information, to arrange for an OTEC Trainer to come to your location and train your entire team, or to inquire about how we can customize this workshop to meet your training needs.


LX Leadership for New / Emerging Leaders February 2018

Event details:

OTEC’s LX – Leadership Xelerator program provides new or emerging supervisors and managers with the knowledge, skills and tools essential for effective leadership and success. Over two consecutive days, the program focuses on the vital role managers and supervisors play in leading organizations to develop and perform successfully in the workplace.
  
Join us and explore:
• Communication Skills for Leadership
• Excellence in Leading
• Team Building and Training Excellence
• Coaching for Excellence

 
Date: February 27th and 28th, 2018
Time: 9:00 AM – 4:30 PM
Two-day workshop delivered by an OTEC Master Trainer
Receive a workbook and certificate of recognition
(Refreshments and lunch included!)
Location: OTEC Learning Centre, 21 Four Seasons Place,

Suite 300, Toronto, ON M9B 6J8



Workshop price: $799.00 + HST
Booking deadline: February 12th, 2018
Book by: January 19th, 2018 OR book 3 or more save $40 each*
*This offer is not valid in conjunction with any other promotion.

 
 
Day 1:
 
Communication Skills for Leadership
 
Through interactive exercises, participants will experience how the different styles influence our responses and reactions in day-to-day business situations while understanding the four key communication styles.
Advances leadership skills by enhancing participants’ ability to understand, manage and leverage emotional intelligence to improve their ability to deal with conflict, and relate to others more effectively.
 
Excellence in Leading
 
Supervisors and Managers will learn best practices and techniques to positively influence employee attitudes and behaviours to achieve desired outcomes. Discover how to avoid crucial mistakes that damage authority and reputation. Acquire techniques to successfully engage and motivate team members, build strong positive working relationships and credibility, and effectively communicate to achieve outstanding results.
 
 
Day 2:
 
Team Building and Training Excellence
This workshop coaches’ participants on how to effectively communicate, build strong sustainable relationships, resolve conflict and contribute in a team environment. Leaders will learn the professional skills to successfully build adapt and execute comprehensive workplace training.
 
Coaching for Excellence
This workshop will provide leaders with the coaching skills and best practice tools to develop team members through effective job coaching. Participants will gain a solid understanding of coaching techniques that will enable them to develop and grow their teams by identifying the benefits of using just in time coaching and knowing how to overcome obstacles that cause coaching avoidance.


Should it be necessary for you to cancel, a full refund(s) minus a $50.00 administrative fee will be issued 45 days prior to the training date. If a cancellation occurs after the 45 days, and prior to30 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $50.00 will be charged. Full fees will be forfeited if cancellation occurs less than 29 days prior to training date.

Event location:
Event date and time:
2/27/2018 9:00 AM - 2/28/2018 4:30 PM
Capacity:
Register

Training and Facilitation Excellence February 2018

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
 
Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
 
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills 
 
Date: February 7th and 8th, 2018, 9:00 AM - 4:30 PM
2-day workshop delivered by an OTEC Master Trainer
(Refreshments and lunch included!)
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
 
REGISTER TODAY. SPACE IS LIMITED!

Workshop price: $995.00 + HST
Booking deadlines: January 22nd, 2018
Book by: January 5th, 2018 OR book 3 or more save $100 each*
*This offer is not valid in conjunction with any other promotion

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
Event date and time:
2/7/2018 9:00 AM - 2/8/2018 4:30 PM
Capacity:
18
Register

Training and Facilitation Excellence May 2018

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
 
Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
 
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills 
 
Date: May 9th and 10th, 2018, 9:00 AM - 4:30 PM
2-day workshop delivered by an OTEC Master Trainer
(Refreshments and lunch included!)
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8

REGISTER TODAY. SPACE IS LIMITED!

Workshop price: $995.00 + HST
Booking deadlines: April 23rd, 2018
Book by: April 2nd, 2018 OR book 3 or more and save $100 each*
*This offer is not valid in conjunction with any other promotion

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
Event date and time:
5/9/2018 9:00 AM - 5/10/2018 4:30 PM
Capacity:
18
Register

Service Excellence May 2018

Event details:
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: May 8th, 2018, 9:00 AM - 4:30 PM
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
(Refreshments and lunch included!)
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
 
Workshop price: $229.00 + HST
Booking deadline: April 23rd, 2018
Book by:  April 2nd, 2018 to save $20 off your purchase!*
*This offer is not valid in conjunction with any other promotion

If you are a High School Teacher interested in becoming trained to deliver Service Excellence to your students please contact OTEC for more information.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
Event date and time:
5/8/2018, 9:00 AM - 4:30 PM
Capacity:
18
Register

Service Excellence February 2018

Event details:
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: February 6th, 2018, 9:00 AM - 4:30 PM
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
(Refreshments and lunch included!)
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
 
Workshop price: $229.00 + HST
Booking deadline: January 22nd, 2018
Book by:  January 5th, 2018 to save $20 on your purchase!*
*This offer is not valid in conjunction with any other promotion

If you are a High School Teacher interested in becoming trained to deliver Service Excellence to your students please contact OTEC for more information.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
Event date and time:
2/6/2018, 9:00 AM - 4:30 PM
Capacity:
18
Register

Service Excellence Designated Trainer Program February 2018

Event details:
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions
 
Date: February 6th, 7th, and 8th, 2018, 9:00 AM - 4:30 PM
3-day workshop delivered by an OTEC Master Trainer
Receive a participant guide, facilitator guide and a facilitator certificate
(Refreshments and lunch included!)
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $1599.00 + HST
Booking deadline: January 22nd, 2018
Book by: January 5th, 2018 OR book 3 or more save $100 each*
*This offer is not valid in conjunction with any other promotion

The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information contact OTEC.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
Event date and time:
2/6/2018 9:00 AM - 2/8/2018 4:30 PM
Capacity:
18
Register

Service Excellence Designated Trainer Program May 2018

Event details:
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions

Date: May 8th, 9th, and 10th, 2018, 9:00 AM - 4:30 PM
3-day workshop delivered by an OTEC Master Trainer
Receive a participant guide, facilitator guide and a facilitator certificate
(Refreshments and lunch included!)
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $1599.00 + HST
Booking deadline: April 23rd, 2018
Book by: April 2nd, 2018 OR book 3 or more save $100 each*
*This offer is not valid in conjunction with any other promotion

The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information contact OTEC.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.
Event location:
Event date and time:
5/8/2018 9:00 AM - 5/10/2018 4:30 PM
Capacity:
18
Register


Train your team with help from the government. As a government approved Canada-Ontario Job Grant supplier, OTEC can help you develop and deliver a training plan specific to your unique needs.

Learn More
 

Tom Guerquin
Manager, Client and Partnership Development
416.622.1975 ext. 245
tguerquin@otec.org