Service Excellence Designated Trainer Program

5/9/2017 9:00 AM - 5/11/2017 4:30 PM

OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions
 

Date: May 9th - 11th, 2017 from 9:00am-4:30pm
3-day workshop delivered by an OTEC Master Trainer
Receive a participant guide, facilitator guide and a facilitator certificate
 
Location: OTEC Learning Centre, 21 Four Seasons Place,
Suite 300, Toronto, ON M9B 6J8
 
(Refreshments and lunch included!)
 
REGISTER TODAY. SPACE IS LIMITED!
 
Workshop price: $1599.00 + HST
 
Booking deadline: April 25th, 2017 (Eligibility criteria applies*)
Book by: April 11th, 2017 OR book 3 or more and save $100.00 each**

*Eligibility criteria: The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information contact OTEC.

**This offer is not valid in conjunction with any other promotion


Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.