Service Excellence

5/9/2017, 9:00 AM - 4:30 PM

OTEC Learning Centre, 21 Four Seasons Place, Suite 300,
Toronto, ON M9B 6J8

Please contact Luba Gavadzyn at OTEC for registration information:
416-622-1975 ext. 240  or

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: May 9th, 2017 from 9:00am-4:30pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
(Refreshments and lunch included!)
Workshop price: $229.00 + HST
Booking deadline: April 25th, 2017
Book by: April 11th, 2017 OR book 3 or more and save $20.00 each*
*This offer is not valid in conjunction with any other promotion

If you are a High School Teacher interested in becoming trained to deliver Service Excellence to your students please contact OTEC for more information.

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.