High Schools

OTEC works with the Ontario Ministry of Education and hundreds of high schools and school boards to integrate OTEC’s flagship customer service program, Service Excellence, and emerit occupational standards into provincial curricula.

High school programs such as the Ontario Specialist High Skills Majors (SHSM) program and Canadian Academy of Travel and Tourism (CATT) schools are supported by OTEC with career awareness resources, certification opportunities, and co-op models that provide credit toward national credentialing.


Training for Students

OTEC provides a range of training programs tailored to high school student skill development. To learn more click on the programs below.

Service Excellence – High Schools

This program provides students with the skills and tools to create memorable service experiences resulting in customer loyalty and successful customer centric organizations.

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Service Excellence for Diverse Cultures

This program provides students with the tools that will further enhance customer service skills and confidence when providing service to customers from diverse cultures.

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Service Excellence for Health & Wellness

Excellent and consistent service is the key to achieving high quality healthcare experiences. This workshop focuses on the important role of building patient loyalty, creating a positive first impression and contributing to a patient-centred service culture.

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emerit Workplace Essentials

emerit Workplace Essentials gives students the foundation to build a career filled with endless opportunities, in any occupation. While the learning material in Workplace Essentials is applicable to any industry it also includes additional information geared specifically towards the tourism sector.

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emerit Professional Certifications

emerit training and professional certification can be integrated into existing programs (SHSM, Co-op, etc.) at the secondary school level. Students can log their co-op work experience towards the required work history component to achieve professional certification for the tourism and hospitality occupation of their choice.

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Professional Development for Teachers

OTEC's Management Level Workshops provide a great opportunity for professional development for Principals, School Board administration staff and teachers. Click on one of the workshops below to learn more.

Building a Culture of Service Excellence

This program provides teachers with the tools to influence students to have a customer centric attitude utilizing the most up to date customer service strategies for building and sustaining a culture of service excellence.

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Maximizing Diverse Teams

This half day program provides teachers with tools to attract and retain diverse learners.

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Coaching for Excellence

This program provides teachers and administrators with the skills and tools to coach their students, motivate their team, and manage performance.

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Engaging Generation Y

This program provides the knowledge, skills, and tools to manage the performance and motivation of Generation Y students.

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To become certified to deliver OTEC’s Service Excellence workshop to your students contact:


Tom Guerquin
Manager, Client and Partnership Development
416-622-1975 ext. 245
tguerquin@otec.org