Client expectations are constantly changing and evolving. For over the past 10 years, OTEC has been helping healthcare organizations develop the skills of team members to ensure consistent and excellent service to residents, patients and their families.

Improve the service experience at your healthcare organization with one of OTEC’s highly engaging training programs.

Service Excellence Healthcare

Service Excellence eLearning

Service Excellence in Long Term Care

Service Excellence for Personal Support Workers

Service Excellence Health and Wellness

“[Service Excellence for Healthcare] was very helpful and meaningful. I would highly recommend this seminar. Everyone can benefit from it.”

— Patient Information Coordinator,
SickKids Hospital

For more information on OTEC’s Healthcare training and consulting solutions, contact: 

Wendy Paradis
Vice President, Client Services
416-622-1975 ext. 212