Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

OTEC’s most popular flagship program Service Excellence, developed with the most up to date service theories, best practices and tools is a must attend program for those wishing to achieve excellence in the delivery of customer service. This dynamic, interactive and engaging one day workshop has been designed to prepare individuals with the skills and tools to create memorable service experiences resulting in customer loyalty and successful customer centric organizations.

This program is available in industry specific versions and can be customized for your own business goals.

Order now or contact us for more information.

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Objective

To develop awareness about the importance of service and to create service skills for the delivery of consistent and excellent customer service

Who Should Attend

  • Front-line employees
  • Supervisors
  • Managers

 

Session Details

  • One full day session
  • Between 10-25 participants
  • Interactive format
  • Take-away resource guide

 

Benefits to Business

  • Helps create a consistent service standard and culture within the company
  • Provides employees with behaviour guidelines, standards, and service processes to build customer loyalty

 



“We couldn’t have been voted Travellers' Choice® 2010 Winner Best Service in Canada by Tripadvisor without our long term partnership with OTEC.”

— David Navia, Director of Operations
Ste. Anne's Spa




OTEC can provide program customization for your organization.


For more information about customization contact:

Luba Gavadzyn
Manager, Client Relationships
416.622.1975 ext. 240 lgavadzyn@otec.org