Service Excellence Training | Service Excellence Ontario

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging training workshops and seminars, human resource tools and industry-specific emerit occupational certification are designed for tourism and hospitality, healthcare, retail, transportation, financial, law enforcement , education and a host of other service sectors.

Improve your business’ ability to attract, retain and develop high performers – let OTEC’s experts help to identify skill gaps, set goals and develop a customized training program to achieve them.

Superior performance and productivity are only a click away – contact us for your service excellence training needs today!

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new hotel general manager standards from emerit.ca

Whether you are working in an independent bed and breakfast or a multinational accommodations corporation, the all new Hotel General Manager Standards from emerit.ca offer skills, knowledge and best practices that will help your business succeed. Including core abilities such as operations, human resource management, guest service, business management, marketing and leadership, the standards will help you ensure your business runs smoothly and generates profit.
For more information contact Kim Bocking, Workforce Development Project Manager at kbocking@otec.org or 416-622-1975 ext. 226.