Creating Client Loyalty focuses on the importance of service in attracting and retaining loyal clients. This program helps create a consistent service standard within the company and provides employees with tools and techniques to build client loyalty.

Program At A Glance

Part 1: Creating Loyal Clients

• What makes a client loyal?
  
• Identify the 3 factors that contribute to client loyalty

Part 2: The Value of Client Retention

• Calculating the cost of lost clients
  
• Understanding why clients leave
  
• Client retention facts
  
• Building client retention

Who Should Attend

• Front-line Sales Professionals
  
• Sales Managers/Supervisors

Session Details

• Half (1/2) day session (4 hours)
• Between 10-16 participants
• Interactive format
• Take-away participant guide

Contact us to book your session!