Accessible Service Excellence for Designated Trainers provides trainers with a solid understanding of the Accessibility for Ontarians with Disabilities Act (AODA) legislation, the concepts, model and facilitation tools to further enhance skill and confidence when training teams who are providing service to persons with a disability or accessibility needs.

Program At A Glance

Day 1

• Presentation of the 3 ½ hour frontline Accessible Service Excellence program
• Review of Accessibility for Ontarians with Disabilities Act (AODA) and application to your workplace
• Develop an understanding of the training compliance component of AODA
• Discover how to meet specific needs of customers with varying disabilities within your workplace
• Develop your workplace action plan and next steps

Who Should Attend

• OTEC Designated Trainers

*Prerequisite: OTEC Service Excellence Designated Trainer Program

Session Details

• One (1) day session
• 8 hours per session
• Between 12-15 participants
• Interactive format
• Take-away trainer and participant guide
• Certificate of recognition

 

* For more information about the new AODA legislation please visit the Ontario Minsitry of Community and Social Services.