This program focuses on understanding why clients question, or object to, purchasing services/products, and how resolution skills can help to overcome this resistance and increase sales. Understanding Client Needs helps sales professionals identify 5 basic causes of resistance and what techniques to use to effectively deal with client resistance.

Program At A Glance

Part 1: Creating Loyal Clients

• Who are our clients?
  
• Determine client profiles through key characteristics and questioning techniques
  
• Recognize the importance of building good rapport, and listening to our clients
  
• Appreciate the importance of asking the right questions of our clients

Part 2: The Value of Client Retention

• What are the products and services we offer?
  
• Define their features, advantages and benefits

Who Should Attend

• Front-line Sales Professionals
  
• Sales Managers/Supervisors

Session Details

• Half (1/2) day session (4 hours)
  
• Between 10-16 participants
  
• Interactive format
  
• Take-away participant guide

Contact us to book your session!