This program focuses on raising the level of volunteers’ customer service skills to provide the ultimate experience to those attending your special event. It helps to create a consistent service standard during a special event by providing your volunteers with the skills to enhance visitors’ experiences. It also encourages pride and professionalism among volunteers to make all visitors feel welcome.

Program at a Glance

Part 1: Your Role as a Volunteer

• The importance of being a volunteer
  
• Understand the value of first impressions when interacting with people

Part 2: Communication

• Identify the benefits of effective communication
  
• Describe the 3 elements of Volunteer Excellence
  
• Communication: verbal, non-verbal, and vocal

Part 3: Ensuring a Memorable Experience

• Identify the “moments of truth” in any connection
  
• How to exceed visitors’ expectations
  
• The diversity and key facts of the local community
  
• Understand the do’s and don’ts of being a volunteer
  
• The do’s and don’ts of serving those with special needs

Who Should Attend

• Volunteers
  
• Organizers

Session Details

• Half (1/2) day session (4 hours)
  
• Maximum of 25 participants per session
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition upon completion is available

Contact us to book your session!