News & Events

As a progressive and innovative organization, OTEC is constantly evolving. Check here to see what’s new with the OTEC team, board, projects and programs, and to see our latest newsletters and updates.

We are hiring for a Salesforce Data Specialist (12-month contract).

Project to be tested in Ontario first

The time to create solutions to support displaced tourism workers and their families is now.

As we move into 2020, OTEC is proud to welcome our newest Board members who bring a diversity of experience and strategic insight to the organization. Read more!

Project Integrate will explore the future of work with a focus on technology convergence.

OTEC announces Adam Morrison as new President & CEO effective January 1, 2020.

Victoria Behune to Retire From OTEC Workforce Solutions

Last chance to register for this free training workshop! It’s Your Shift is an innovative and program developed by , OTEC and . Shift the thinking around in the workplace.

Learn more!

The OTEC team proudly wishes our President and CEO, Victoria Behune, a happy 13th work anniversary. Victoria’s creative vision and contribution to this organization is the reason for our growth and success. She is so admired and loved on this team and we all shine because of her. Congratulations!

Unemployed Help Centre (UHC), located in Windsor, Ontario, is a registered non-profit charitable organization that was established in 1977. They assist a diverse population in the community to improve the quality of their lives by offering a myriad of programs and services under one roof. The UHC offers employment services which includes sector-specific training, one-on-one employment counselling, employment skills training, Literacy and Basic Skills, GED and more.

Lean more here!

OTEC Launches Fresh Water Fishing Guide and Ambassador Program in Northern Ontario

OTEC and Industry Partners Provide Professional Fresh Water Fishing Guide and Ambassador Programs to Prepare Individuals for Employment in Ontario's Fishing and Tourism Industry

Learn more in the announcement here!

OTEC is proud to be selected for one of the inaugural projects of the Future Skills Centre in partnership with
MaRS Discovery District and First Work.

For more details on the announcement, click here!

Founded in 1983, KEYS provides Kingston and communities in Eastern Ontario with a variety of dynamic employment programs and services as a community employment centre. Their expertise in helping individuals to attain their employment goals extends to a diverse population; including: mature workers, persons with disabilities, youth, students and newcomers to Canada.

OTEC and partners prepare individuals for jobs in Ontario's fishing industry

The Employment and Education Centre (EEC), is a charitable, non-profit agency that has been serving members of the Brockville, Leeds and Grenville area since February 1, 1985. EEC has created a new tool to empower their clients to reach their potential and prepare them to live and compete in an ever changing environment. With a mission to “Empower clients with employment, financial and life skills to enhance their quality of life through the delivery of excellent service, EEC’s vision is being realized.

Did you know that emotional intelligence was ranked 6th in the World Economic Forum’s list of the top skills that employees will need to thrive in the workplace? Learn more!

While Career Edge has been providing employment services since 1987, they have recently launched a new initiative to provide job ready candidates for their region’s tourism and hospitality industry.

Since OTEC introduced the Tourism SkillsNet Ontario in October 2018 to help create strategies and find solutions to solve evolving labour shortages across Ontario’s hospitality industry, much has happened. Bringing the industry and stakeholders together in 10 regions of Ontario to collaborate and focus on industry led solutions has created many positive outcomes to date.

OTEC announces new Board Chair and Executive: John Wilkinson elected as new Chair and Dr. Statia Elliot as Vice Chair at OTEC AGM 

Part of a new, innovative pilot project, OTEC is proud to be leading an initiative in Ontario to provide career opportunities for new Canadians and support the hiring needs of hospitality employers.

Twelve skilled and enthusiastic individuals are ready to join the workforce in the hospitality, tourism and food service industries thanks to four weeks of training. The Ontario Tourism Education Corporation (OTEC) designed the Hospitality Career Catalyst program, is part of the Tourism SkillsNet Ontario initiative, and was facilitated by Career Edge in Trenton.

A new model for workforce innovation and strategy, Tourism SkillsNet Ontario was formed to specifically address the issue of labour shortages by leveraging partner collaboration and HR technology for regional workforce development.

OTEC and industry partners collaborate to create a new partnership network to tackle critical labour and skills shortages across Ontario. 

Did you know millennials are projected to make up 46% of the total workforce by 2020?

Millennials have been transforming the workplace with new ways of thinking, learning and working causing a positive effect on the people and work space around them. Not only are they technology savvy but they are creative, self-confident, open and tolerant in diverse and inclusive workplaces.

It is an exciting year for Canada’s tourism and hospitality industry as the country collectively prepares for the Canada-China Year of Tourism. Chinese visitation increased by 12% in 2017 to become Canada’s second largest international inbound market and the country is expecting over 10 million visitors over the next two years* accounting for huge economic impact to our destinations. So what can businesses do to prepare?

The core responsibility of an OTEC contract facilitator is to provide training and facilitation expertise and execute training to OTEC’s clients at OTEC facilitator rates. The contract facilitator’s relationship is with OTEC directly and OTEC provides all programming and materials. OTEC secures the client contract and then contracts the facilitator to fulfill the training which can last anywhere from a half-day to multiple weeks.

Learn about or get involved in OTEC programs and projects focusing on diversity and inclusion, by checking out this month's O-News!

Join the conversation in building partnerships and local solutions to meet the labour demands of the Tourism & Hospitality industry in your region! Book a consultation and/or provide your perspective by completing one of our surveys.


OTEC & ORHMA to expand and enhance workforce development efforts in 9 destinations across Ontario. 

Ontario Tourism Education Corporation (OTEC) will continue its leadership efforts in bringing an innovative sector-based partnership planning and research process to several Ontario tourism regions over the next year...

OTEC is hiring! Coordinator, Sales & Marketing Communications. If your strengths include strong organizational skills and discipline in sales, digital marketing and communications, this dynamic position presents an opportunity for you to unleash your talent. 

OTEC is hiring! Manager, Workforce Strategy Projects, with areas of expertise in: Economic Development, Stakeholder Engagement, Marketing & Communication.

OTEC is hiring! Client Relationship Management & Marketing Assistant (Summer Career Placement). Application deadline is April 23, 2018.

OTEC is hiring! Training Coordinator & Instructional Design Assistant (Summer Career Placement). Application deadline is April 23, 2018.

Many organizations hire for a combination of experience, skills and emotional intelligence. OTEC’s new training workshop called, Service SMARTS, enables employees to experience the direct impact of their EQ to improve external and internal customer service relationships.

The Business Includes Abilities Showcase, hosted by OTEC and CCRW, is coming to Toronto!

Join us on March 23, 2018 (7:30-9:30am) for breakfast, and learn from industry leaders on how to avoid talent shortage by including the talent of people with disabilities. Come for a presentation on the Discover Ability Network, and hear from panel of employers who have hired skilled individual with disabilities. The CCRW will be present to answer any questions you might have!

Space is limited. Register for this FREE event now!

OTEC has been leading in the development of workforce strategies to help connect job seekers at all skill levels, including entry level candidates, to the training they need to access jobs. Our sector partnership planning model brings together the powerful voices of employers, stakeholders and practitioners to identify what employers are looking for, and, what employers can do to attract motivated candidates.

OTEC is proud to partner with the Discover Ability Network and the Canadian Council on Rehabilitation and Work (CCRW)
OTEC (Ontario Tourism Education Corporation) and CCRW are proud to announce the Business Includes Abilities Showcase. Join us on March 23, 2018 for breakfast at the Hotel Novotel and learn from industry leaders about how to avoid talent shortages by including the talent of people with disabilities. Learn about the Discover Ability Network and hear from a panel of employers who have hired skilled individuals with disabilities. The CCRW will be present to answer your questions about how to hire and accommodate the diverse talent of people with disabilities.

1/29/2018 - January O-NEWS

"Leadership and learning are indispensable to each other." - John. F. Kennedy

Many employers are experiencing challenges recruiting and retaining employees, a situation that will only get worse with increasing labour and skills shortages. Many are also realizing that investing in their leadership teams is one of the best solutions to retaining talent and growing high-performance teams. OTEC has seen this trend emerge over the past number of years and has created a leading edge program to provide leaders with the essential skills they need to be productive in supervising and managing their teams....

OTEC is proud to partner with The Discover Ability Network, an online portal for Ontario employers and persons with disabilities seeking employment.

92% of consumers favour companies that hire people with disabilities.

Businesses need talent, and there are plenty of people looking for work, including 50,000 students with disabilities in Ontario Colleges and Universities. The Discover Ability Network has been developed to connect people with disabilities seeking job opportunities and to promote the business case for this. ...

"It is essential that we prepare students, who are our future workforce, with the skills and knowledge they need to create the zero tolerance workplaces of the future," says Victoria Behune President & CEO, Ontario Tourism Education Corporation. "Centennial College is leading the way in understanding that this is an important issue and should be part of their students' toolkit as future hospitality leaders. OTEC is extremely proud to have developed this timely training program and to partner with Centennial College to make It's Your Shift available to its students."

In case you missed it, make sure to check out CBC's recent coverage on the new It's Your Shift anti-sexual harassment and violence training initiative.

Check it out at the 33:00 mark!

November 30, 2017  (8:30 a.m. @ Hyatt Regency Toronto Hotel)
Ontario is ready to train managers, supervisors, front of the house and back of the house employees in the hospitality and tourism sector to identify and intervene in instances of sexual violence and harassment among employees and patrons.  

1 in 4 Canadians has experienced sexual harassment in the workplace

25% who reported it found that management was unresponsive. It's time to shift the thinking around sexual harassment in the workplace. Together we will lead teams in shifting thoughts, attitudes and culture to foster zero tolerance in the workplace...

OTEC has always prided itself in the diversity of individuals we support. This diversity takes many forms and includes those students yet to enter the workforce, to those leaders managing and owning businesses. It also reflects the Indigenous from a wide range of Ontario communities to newcomers and refugees who now bring their talents and skills to our province

OTEC is pleased to announce this year’s Fall lineup of training workshops with more program choices than ever before.

Summer has begun and now it’s a time of celebration and reflection for OTEC and for Canadians alike. 

Developing an awareness and training program to prevent sexual violence

Cultivating a safe and supporting work environment

OTEC launches the pan-provincial ALiGN Network to address youth underemployment and labour shortages

Creating a positive and memorable first impression

How can you attract visitors to your destination?

Helping employers connect youth to jobs based on talent-to-role fit assessments

Learning how to lead

OTEC has officially turned 25 years old.

Sparking and Sustaining Change

Dr. Statia Elliot elected as newest Board member at OTEC AGM

The benefits of transforming new managers into exceptional leaders.

Celebrate Halloween with OTEC's potion to create a perfect leader.

Developing managers and supervisors into exceptional leaders.

Understanding the value of having a high quotient of Emotional Intelligence 

OTEC is pleased to announce three staff promotions and a new Vice President.

OTEC & ORHMA launch awareness and training program to stop sexual violence and harassment in Ontario's hospitality industry.

OTEC launches innovative three day leadership boot camp

OTEC is pleased to announce this year’s Fall lineup of training workshops with more program choices than ever before.

Experiencing Aboriginal Tourism

Celebrate the history of National Aboriginal Day and upcoming events in Ontario

The Ready-to-Work Program is recognized with the Employment Ontario Leadership Award in Collaboration

The importance of training and how your company can receive funding

How you can benefit from good reviews

OTEC continues to grow by welcoming three new members to the organization.

Does Social Media actually affect your business?

How to achieve next season's goals

Skills of effective leaders.

Strategies to address the looming skills crisis

OTEC is pleased to announce team changes to support the new organization direction.

Achieving your goals for the new year.

The benefits of strong in-house trainers.

Program prepares youth with the culinary and food service skills to set them up for career success. 

What determines an organization's success?

Building relationships, and empowering people with the skills they need to bring about change within their communities

How can you ensure your destination gains prominence?

OTEC is pleased to announce the election of two new members to our Board.

What are Tourism Ambassadors and do they impact visitor impressions?

The ninth edition of our Tourism Workforce Development Update centres around innovation and highlights new and ongoing partner projects, strategies and programs that use innovative solutions to maximize results.

OTEC's new online Tourism Excellence Ambassador program, designed to reinforce your brand and visitor experience goals.

Upcoming workshops at OTEC in Fall 2015. 

Toronto launches a NEW onine program to help local businesses and residents welcome visitors!

Partnering for Change

What's your effect on a visitor's experience?

Program connects youth with the tools and skills required to succeed in the Culinary and Food Services Industry 

Training in Canada falls behind

Most companies agree that training is a critical component of maintaining a healthy workforce...

The PanAm games are projected to bring more than 250,000 visitors to Ontario...

Canada is growing as an international travel destination. Is your business prepared to attract and serve this diverse market?

Achieving economic growth through community skills development

An innovative approach to help Canadians gain the skills and training they need to fill available jobs

Community Development through Capacity Building

How do you create that WOW visitor experience to become a destination of choice.

New Team Members And Promotions At OTEC

OTEC is pleased to announce two new Directors have been added to our board. 

Businesses can now receive grants from the government for up to 2/3 of training costs. OTEC can help you develop a training plan specific to your needs. 

OTEC and City of Toronto collaborating to benefit Toronto's tourism and hospitality industry

What's your formula for Achieving Ultimate Employee Engagement and Results 

In the eighth edition of our Tourism Workforce Development Update, we cover partner updates and provide some perspective on preparing Canadian youth for Ontario’s service industry.  

Ensure your team members have the knowledge and skills to outperform this season. . 

Introducing OTEC's NEW website. See what's new and fresh, and how we can help you stand out. 

Learn how OTEC works at the community level

Providing Industry Professionals with International Certifications 

Coaching your Team for Success

Supplying International Students with Essential Service Skills Training

How skills training will help to decrease unemployment and increase development within aboriginal communities

Employing skills training initiatives to address labour market trends

Blog Posting: The Perils of Service Inconsistency

The Cost of Poor Service Recovery

Web-based learning? eLearning? Online learning? What’s the difference and why are these evolving as popular training methods?

eLearning - cost-effective training to go

From Victoria Behune, President and CEO of OTEC
Dr. David Martin appointed to Chair of the OTEC Board

From Victoria Behune, President and CEO of OTEC
I am pleased to announce that Lora Flanagan has joined OTEC as its new Coordinator, Training & Certification.

As three-time Indianapolis 500 champion Bobby Unser once said, “Success is where preparation and opportunity meet.” .