Announcement OTEC Board

10/31/2013
 
From Victoria Behune, President and CEO of OTEC

Dr. David Martin appointed to Chair of the OTEC Board

At the recent OTEC AGM a new slate of officers were elected to the Board of Directors for 2013-14.  I am pleased to announce that we have a new Executive and have added experienced and dedicated leaders to assist the organization as it continues to grow and diversify.

Dr. David Martin, Director of Ted Rogers School of Hospitality and Tourism Management, Ryerson University, a member of the OTEC Board since 2009, has been elected to Chair. Dr. Martin has an ideal background to support OTEC as the leading Customer Service Strategy and Workforce Development organization in Ontario. Dr. Martin holds a Masters of Science (MS) in Service Quality Management, Rochester Institute of Technology and a Doctorate of Business Administration (DBA), University of Sarasota, Florida. He is a Tenured Associate Professor and his teaching and research expertise is in Customer Service Management, Business Simulations and Culinary Tourism. 

Bill Allen, Managing Director, WRA Management Group and former President of the Tourism Industry Association of Ontario becomes Vice Chair. He previously served as Industry Liaison.

Continuing on as Treasurer, is Paul Dinner formerly Vice President Hospitality Markets, Royal Bank of Canada. 

Joining the Executive as Industry Liaison is new Board member Esther Lee, Vice President, Human Resources & Administration, Metro Toronto Convention Centre. Ms. Lee has an exceptional human resource background with prestigious brands in the hotel, food service and casino industry and will bring excellent industry perspective to the Board. 

Other new Directors include:
  • Erin Elkin, Director of Human Resources, Toronto Airport Marriott; President of the Hospitality Human Resources Association
  • Grace Sammut, Managing Director, Resorts of Ontario
  • Gary Hallam, Executive Dean, School of Business and Hospitality, Conestoga College
  • Doug Hyland, Managing Partner, ROCG Americas
  • Nick DiRenzo, SVP Personal Banking Services, Alterna Savings/Alterna Bank
  • Mr. Victor Cheng, President and CEO, iLogic Inc.
  • Mr. Sheldon Gould, Chief Operating Officer, Delmanor Seniors Communities
  • Mr. David Adames, Senior Director, Business Development, Niagara Parks Commision
I would also like to sincerely thank the outgoing members of our Board, Mr. Alister Mathieson, Ms. Anne Marshall, Mr. Joshua Karam, Mr. Tony Elenis,  Ms. Janice Smith, and Ms. Nancy Rosset for their years of service. Thanks to their support and contributions, OTEC has become a Centre for Training and Workforce Excellence serving the tourism, hospitality, healthcare and service sectors.

About OTEC

Ontario Tourism Education Corporation (OTEC) is an Ontario based independent, not-for-profit training & H.R. development organization that delivers high quality, creative solutions for the development and growth of a professional, skilled workforce. It is the leading source support for companies to attract, retain, and develop high performing employees and become Employer of Choice organizations. OTEC is the premier source for customer service strategy development and training, interpersonal and leadership skills training, human resources management training, program development, certification and education products and services for a wide range of industry sectors.

For more information on OTEC’s products and services please go to www.otec.org
 

Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry... OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.;

— Vice President of Public Affairs Communication and Quality Services,
American Express Canada


Adam Morrison
Vice President, Projects and Partnerships
416.622.1975 ext. 236
amorrison@otec.org