Hiring: Coordinator, Business Administration

Coordinator, Business Administration
Areas of Expertise: Highly organized, strong administrative, customer service, technical and communication skills.
Reports to: Director, Finance & Operations
Location: OTEC is located in West Toronto, provides free parking and is accessible by public transit.

About OTEC
A leader in Community Workforce Development, OTEC is an independent, not-for-profit Training, Consulting, and Workforce Development organization that designs and delivers innovative, high quality solutions for the development and growth of a professional, skilled workforce. 
Originally created to serve the tourism education and skills training needs of Ontario’s Tourism and Hospitality Industry, today OTEC is the premier source for sector-based workforce development research, strategy, program design and consulting solutions. As specialists in Tourism, Hospitality and Service Sector training, OTEC Workforce Solutions is a leading organization in customer service and leadership training programs.
OTEC’s network of partners includes the top global brands, leading research institutions and sectoral associations, premier destinations, and international thought leaders in workforce innovation.
OTEC is looking for a part-time, energetic, detail oriented individual to support office management and provide administrative oversight in a customer centric environment.

Core Responsibilities
  • Support OTEC office processes and standards including updating and managing shared drive, technology support, equipment support, organizing meetings and room bookings, events and coordination of public training sessions;
  • Maintain existing and establish new administrative processes to support the effective and efficient operation to promote our service culture focused on continuous improvement;
  • Establish efficient systems for all administrative processes including supply ordering, telephone, direct mail, shipping and information management that ensures privacy and security of information;
  • Ongoing monitoring of CRM to ensure client database is continuously updated;
  • Provide bookkeeping support including preparing, sending and tracking client and vendor invoices, expense management, and expense coding;
  • Assist with systems integration and functionality of organization’s Digital Strategy;
  • Provide administrative support to senior leaders including board meeting planning, preparation and execution of each meeting.
Competencies & Skills
To Be Successful in this role you will need:
  • Strong customer service and intersonal skills; can establish good working relationships with clients and colleagues;
  • Excellent oranizational skills including planning, prioritizing and managing through systems including work flow schedules;
  • Able to multi-task, prioritize, problem solve and to work within deadlines in a fast paced and changing work environment;
  • High attention to detail and the ability to identify and resolve problems or make recommended change improvements
  • Sound judgement and professionalism and the ability to be tactful and discrete when working with confidential information; 
  • Flexible, adaptable, team player;
  • Excellent computer skills including MS Office Suite including Excel; Powerpoint, Word and experience with financial and workflow software; Quickbooks and CRM experience is an asset
  • Strong written and verbal communication skills;
  • Completion of a post secondary certificate in business administration, office adminstration or a related field and work experience in an administrative role is an asset.
NOTE: Only those applicants submitting a resume with a cover letter stating salary expectations will be reviewed. Submit your resume to careers@otec.org.

Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry... OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.;

— Vice President of Public Affairs Communication and Quality Services,
American Express Canada

Adam Morrison
Vice President, Projects and Partnerships
416.622.1975 ext. 236