Team Member Announcement

From Victoria Behune, President and CEO of OTEC 
I am pleased to announce that Lora Flanagan has joined OTEC as its new Coordinator, Training & Certification. Lora comes to OTEC with a background in human resources, customer service, training and hospitality and has worked for organizations such as Loyalty One/Air Miles and Ipsos Reed. She recently completed a Master of Industrial Relations and Human Resources degree from the University of Toronto, studied Hotel Management at George Brown College and holds a Bachelor of Commerce in Marketing and Human Resources from Ryerson University. Lora is a certified Travel Industry Council of Ontario Travel Counsellor and is a member of the Human Resources Professional Association. At OTEC, Lora will be responsible for the coordination of internal and external training sessions, training materials and emerit certifications. Lora can be reached at or 416-622-1975 ext. 215.

Staffing notes:

Shurland George, Manager, Education & Skills Development, is no longer with OTEC. Please direct any inquiries to Adam Morrison, Director, Project Development at or at 416-622-1975 extension 236.

Andrea Wiseman, Marketing & Communications Coordinator, will be leaving OTEC effective September 20th. All marketing & communications questions can be directed to Jennifer Lymburner at

About OTEC 

Ontario Tourism Education Corporation (OTEC) is an Ontario based independent, not-for-profit training & H.R. development organization that delivers high quality, creative solutions for the development and growth of a professional, skilled workforce. It is the leading source support for companies to attract, retain, and develop high performing employees and become Employer of Choice organizations. OTEC is the premier source for customer service training, interpersonal skills training, human resources management training, program development, certification and education products and services for a wide range of industry sectors.
For more information on OTEC’s products and services please go to

Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry... OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.;

— Vice President of Public Affairs Communication and Quality Services,
American Express Canada

Adam Morrison
Vice President, Projects and Partnerships
416.622.1975 ext. 236