OTEC Awarded City of Toronto Online Training Project

OTEC has been selected by the City of Toronto to develop an online engagement and education program that will inspire and motivate frontline service providers to be more “Proactive in Welcoming Visitors”; better “Prepared to Assist”; more “Enthusiastic to Share Their Knowledge, Pride and Love for Their City” and “Knowledgeable about Major Events in the City.”
In 2011, working in conjunction with the City of Toronto and an industry advisory committee, OTEC developed and delivered the Welcome to Toronto “We’ve Been Expecting You” (WBEY) training and engagement program for service providers in the tourism, hospitality, retail, culture and transportation industries.  To date, over 2,000 participants and trainers from over 175 Toronto area businesses have participated in the WBEY training and engagement initiative, and the program was awarded the Economic Developers Council of Ontario Workforce Development Award in 2013.    
Building on the success of the original WBEY program, the City of Toronto has again selected OTEC to develop a fun, interactive and engaging online program that will include elements from the original initiative, as well as new modules on “Getting to Know Toronto” and information on major upcoming events. 
For more information about Online Training, Tourism Ambassador, Service Experience or Event related training programs, please contact:
Wendy Paradis - Vice President Client Services
P. 416-622-1975 ext. 212  • T.F. 1-800-557-6832 • F. 416-622-7476  
or visit us online at www.otec.org
About OTEC
Ontario Tourism Education Corporation (OTEC) is an Ontario-based independent, not-for-profit training, consulting & workforce development organization that delivers high quality, creative solutions for the development and growth of a professional, skilled workforce. It is the leading source support for companies to attract, retain, and develop high performing employees and become Employer of Choice organizations. OTEC is the premier source for customer service training, interpersonal skills training, human resources management training, program development, certification and education products and services for a wide range of industry sectors.
For more information on OTEC’s products and services please go to
www.otec.org or contact:
Paula Lanza - Marketing and Communications Coordinator
P. 416-622-1975 ext. 222  • T.F. 1-800-557-6832 • F. 416-622-7476  
E. planza@otec.org