OTEC UPDATE - OTEC Launches Innovative New Online Tourism Ambassador Program

9/24/2015
 



As a leading training and consulting solutions organization with over 24 years of experience, OTEC has developed and delivered innovative training and certification programs for the global tourism, hospitality and service industries. Although we are best known for our customer service training and service strategy development, over the years, OTEC has evolved to provide unique, branded solutions for tourism businesses and destinations wishing to further increase the quality of customer service and visitor experiences. OTEC’s launch of the new online Tourism Excellence Ambassador program is the next step in ITS evolution.

Developed for the front-line employees, supervisors, and volunteers of destinations, regions and associations, OTEC’s new Tourism Excellence Ambassador program is a dynamic and highly interactive online course which is easily accessible, flexible, customizable, and adaptive to the specific needs of destinations. Designed to help service professionals acquire the necessary skills for creating memorable service experiences, participants also gain knowledge of their region and learn about the resources available to assist them with making informed recommendations to meet visitor needs and to exceed their expectations.

Victoria Behune, OTEC’s President & CEO explains that “Many of our tourism clients come to us asking for training to help ensure visitor experiences are consistent and meet brand expectations, but find it difficult to reach all their tourism stakeholders. Over the past 24 years OTEC has customized a variety of training programs for different destinations and associations and tailored program deliverables to meet the varied learning styles of the different target audiences. With new technology we are now able to easily connect with those hard to reach individuals and ensure training is engaging and effective.”

What makes OTEC’s Tourism Excellence Ambassador Program unique from other training providers?  Our programs are delivered online through web-based learning, and OTEC consultants will work with you to develop a training program tailored to meet the unique needs of your tourism destination. Our program will assist in strengthening the skills and knowledge of your front-line Ambassador team, empowering them with the tools to enhance visitor experiences, brand perception and customer loyalty.

See the impact your destination team members who complete a “Tourism Excellence Ambassador Designation Program” can have! With engaging service professionals who enhance service delivery with superior skills and regional knowledge, you will create positive, long-lasting experiences for your visitors.

Learn more about the Tourism Excellence Ambassador Program now by reviewing our brochure online at www.otec.org or by contacting Wendy Paradis, Vice President, Client Services (e) wparadis@otec.org; (t.f) 1.800.557.6832 (p) 416.622.1975 ext. 212


 

Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry... OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.;

— Vice President of Public Affairs Communication and Quality Services,
American Express Canada


Adam Morrison
Vice President, Projects and Partnerships
416.622.1975 ext. 236
amorrison@otec.org