Tourism Workforce Development Update #7

As three-time Indianapolis 500 champion Bobby Unser once said, “Success is where preparation and opportunity meet.” For Ontario tourism businesses, there is an enormous opportunity for success by preparing to meet the needs of international visitors. Like any visitor to Ontario, Chinese and other international travellers come here to experience all that our province has to offer; however, they have certain service expectations that, if met, will create positive memorable experiences and, in turn, more business...

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Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry... OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.;

— Vice President of Public Affairs Communication and Quality Services,
American Express Canada

Adam Morrison
Vice President, Projects and Partnerships
416.622.1975 ext. 236