Team and Associates

Jenni Bolton, MPA

Jenni Bolton, MPA, Manager, Learning and Development Projects
416-622-1975 ext. 217

As Manager, Learning and Development Projects, Jenni manages the design, development and implementation of learning and development projects for OTEC’s diverse clientele and workforce development initiatives.

Working closely with her OTEC team members, Jenni contributes to OTEC’s business development activities, positive client relationships and innovative workforce solutions through the creation and execution of instructor led training, self-study, e-learning and blended learning programs and webinars.

Jenni has over 25 years of experience in the management of teams and projects as well as training, facilitation, curriculum development and sales. She has worked in both the private and not-for-profit sectors and has expertise working with financial institutions, large and small businesses and professional associations. Additionally, within the not-for-profit sector, she has worked with newcomers, persons with disabilities, Indigenous populations, at-risk youth, women, and experienced workers. Much of her career has been focused on developing and managing programs that build the capacity of front-line teams serving low income and vulnerable Canadians.

 As a consultant and entrepreneur previously, Jenni was co-founder of a company that delivered in-class financial literacy workshops to over 20,000 students in the GTA.

Jenni holds a Master’s of Public Administration from Queen’s University and an Honours Bachelor of Arts in English and Women’s Issues from University of Western Ontario. She has training in Dialogue Education from Global Learning Partners and is currently working on her Continued Education Certificate in Learning Design from the University of Toronto.

Julie Monteath, CHRL, CTDP

Julie Monteath, CHRL, CTDP, Instructional Designer

As Manager, Learning and Development Projects, Julie leads the design, development, and implementation of learning programs that cater to the needs of OTEC’s valued clients and partners. Julie works closely with OTEC’s senior consulting, training and design teams to assist clients in accomplishing their goals through the development of instructor led training, self-study, e-learning courses, webinars, simulations, or blended learning programs, as well as job aids, procedural documentation, and other transfer of training tools.

With over 10 years of experience in training, human resources and people management, Julie brings to OTEC extensive experience in training design and development, project management, leadership, strategy, analysis, and consulting. Julie has managed, led, designed, and developed an extensive variety of training programs that support customer service and leadership. She has facilitated learning experiences from one-on-one coaching to large classrooms, from entry-level employees to senior management, and from orientation to soft skills and technical training. Her analytical capabilities allow her to work with subject matter experts effectively and review data in various formats and complexities to determine course objectives, lesson topics, and content. Julie develops meaningful test and evaluation outcomes to match the course objectives, verify learning and understanding of the course material and communicate areas for improvement.

Julie holds a BA Degree with Honors in Psychology and English from York University in addition to her Human Resources Management Certificate with Ryerson. She also obtained two designations with the Human Resources Professional Association and one with the Institute of Performance and Learning as a Certified Human Resources Leader, Certified Human Resources Professional, and Certified Training and Development Professional.

Kim Mansukhani

Kim Mansukhani, Coordinator, Training and Events
416-622-1975 ext. 215

As OTEC’s Training and Events Coordinator, Kim is responsible for coordinating all internal and external meetings, events and training session logistics, such as food and beverage, site selection, materials and AV to ensure seamless, well run events and workshops. Additionally, she liaises and books OTEC’s facilitators and contractors and manages the shipping of all training materials including training packages and customized orders from printing to delivery.

Kim’s experience includes over 3 years in customer service roles and 2 years in event planning. She holds a BA honours degree in Political Science and Sociology from York University and has her Project Management certification from the University of Toronto. Kim was active in many different organizations at York University such as Model United Nations, the Undergraduate Political Science Committee and UNICEF and helped plan multiple workshops and events during this time.

Emma Dixon

Emma Dixon, Coordinator, Client Relationship Management
416-622-1975 ext. 245

At OTEC, Emma is responsible for the coordination of business development, marketing and communication activities for OTEC’s valued customers. Coordinating client communications and promotional outreach, Emma handles client services for public sessions and client contracts and provides Senior Executive support. Emma’s strong customer service experience helps  OTEC to maintain existing client relationships. Employing her solid communication skills to expand OTEC’s reach online  contributes to OTEC’s growth and reputation.

Emma has over 8 years of customer service related experience in the retail and hospitality sectors. She holds a BA Honours degree in Professional Communications from Ryerson University and a minor in Public Relations and Entrepreneurship and Innovation. Emma was active on several associations at Ryerson University including Ted Rogers Students’ Society, Ryerson Communication and Design Society and the Human Resources Students’ Association.

Kevin Dehizadeh

Kevin Dehizadeh, Coordinator, Business Administration
416-622-1975 ext. 215

As Coordinator, Business Administration, Kevin is responsible for supporting the Director of Finance and Operations in finance administration and operations including facilities management, AV, technology and creating project delivery efficiencies. Kevin establishes and maintains administrative processes for bookkeeping and billings and works closely with most functional areas of the organization to support internal and external training and event logistics, projects and client contracts. Additionally, he assists senior executives with human resource recruitment requirements and Board of Director communications and activities. 

Kevin’s experience includes over three years in customer service-related and business administration positions and he holds a BA Honours degree in Business Administration and Sociology from Trent University.

Deborah Fletcher

Deborah Fletcher, Senior H.R. Associate, Master Trainer & LX Leadership Facilitator

Deborah has been a valuable OTEC training and human resource team member since 2006. As an OTEC Senior Associate and Master Trainer, Deborah contributes to the training and instructional design team and is also an experienced facilitator and one of OTEC’s key-note speakers. Deborah’s expertise includes food services and golf and ski resorts. Her areas of specialization include corporate customer service, leadership, multi-generation workforces and accessibility.

With extensive experience in tourism and hospitality training and human resources, Deborah has owned and operated a training and human resource company, and held positions with a major association and a leading food service company prior to joining OTEC.

Deborah earned a certificate in Adult Training and Development from the Ontario Institute for Studies in Education (OISE).

Jan Edissi

Jan Edissi, Master Trainer & LX Leadership Facilitator

Jan is an OTEC Designated Trainer who joined the organization in 2003. She became an OTEC Master Trainer after earning her emerit certification in tourism training from the Canadian Tourism Human Resource Council. Jan’s contribution to OTEC includes her dedication to the Service Excellence Series of programs, in addition to her facilitation of management and leadership programs, the OTEC Designated Trainer program, the Ready to Work program, and the Safe Food Handling and Smart Serve certifications.

In addition to delivering industry-leading OTEC programs, Jan has been involved in the development of numerous unique projects including: Accessible Service Excellence, the Ready-to-Work program and the pilot program for Corrections Canada. She works with a broad range of OTEC clients in a variety of sectors, both provincially and nationally, to aid in the development of a thriving industry work force.

Jan’s background includes a diploma in Business Administration (Marketing) and over 15 years of experience in customer service, sales and management. She is also the recipient of several sales achievement awards.

Dianne Vanstone

Dianne Vanstone, Master Trainer & LX Leadership Facilitator

Dianne has been affiliated with OTEC since 1994 and has been a valuable and long-standing member of the team. After joining OTEC, Dianne managed youth training initiatives, as part of the national Ready to Work program throughout Ontario for over 8 years. Dianne helped develop OTEC’s network of employment and social service agencies and integrated Service Excellence throughout this network to serve a variety of client groups.

Dianne continues to work with OTEC delivering training programs, including Service Excellence, emerit occupational standards, and Accessible Service Excellence to a diverse range of OTEC clients in the tourism, hospitality, healthcare, transportation and employment services sectors.

Dianne is an OTEC Designated Trainer and in 2003, became an emerit nationally certified tourism trainer with the Canadian Tourism Resource Council. She is a graduate of Ryerson University, Hospitality & Tourism Management program and her previous experience in human resources and training within major Canadian Hotel brands enables her to provide excellent industry perspective.

Lyndyn Shaub

Lyndyn Shaub, Master Trainer

Lyndyn’s passion for helping others to develop their strengths and abilities is what brought her to OTEC. She brings over 20 years of experience working with the municipal government where she trained, mentored and coached front line staff and management.

During her career Lyndyn developed and facilitated numerous award-winning training programs which included: Customer Service for front line staff, Customized Call Centre Customer Service training, Domestic Violence, Advanced Case Management and Employment. Lyndyn is also certified to facilitate Myers Briggs and she is keenly aware of the learning styles and preferences of her individual learners. She has also trained Workplace Health and Safety, Workplace Harassment, and WHMIS.

Lyndyn completed her BA in Sociology at McMaster University. She has a Master Trainer Certification from Langevin Learning Centre, and recently completed her Constructivist Career Counselling Certification from George Brown College. 

Jo-Anne Hecht, MBA, CHT

Jo-Anne Hecht, MBA, CHT, Senior Learning Consultant

Jo-Anne lends her 20 years of experience in training and tourism to the design and implementation of learning programs to assist OTEC clients as they seek to create customer-centric experiences. Jo-Anne’s work includes the development of several blended training solutions on customer service skills for industry and government, which include customer service cycles, standards, instructor-led workshops and eLearning.

Jo-Anne honed her understanding of hospitality operations through senior management roles in the food & beverage and guest services departments of some of the world’s leading hotel brands. By transferring her own hospitality operations knowledge to the training and development mission of OTEC, Jo-Anne offers OTEC clients first-hand experience and practical knowledge in the development of training programs to enhance their operations.

On the OTEC team since 2009, she has been project manager and has been lead Instructional Designer for several OTEC programs and projects including Building a Culture of Service Excellence and Service Excellence Dynamics. Jo-Anne holds an MBA specializing in hospitality and tourism from the University of Guelph. She is a Certified Hospitality Trainer, OTEC Designated Trainer, and has a certificate in Adult Training and Development, University of Toronto, OISE, and a Masters Certificate in Adult Training and Development, Schulich Executive Education Centre, York University. She also is a Certified Training and Development Professional (CTDP) from the Canadian Society for Training and Development (CSTD).

Career Opportunities

Are you interested in becoming a member of OTEC’s dynamic team? Do you have a passion for helping people develop their potential, perform to professional standards and be successful? Check out what exciting opportunities we have in training and development, client services, consulting and more.

Learn More

Victoria L. Behune
President and CEO, OTEC
416.622.1975 ext. 209