Team and Associates

Kevin Dehizadeh

Kevin Dehizadeh, Senior Coordinator, Business Administration
416-622-1975 ext. 215

As Senior Coordinator, Business Administration, Kevin is responsible for supporting the Director of Finance and Operations in finance administration and operations including facilities management, AV, technology and creating project delivery efficiencies. Kevin establishes and maintains administrative processes for bookkeeping and billings and works closely with most functional areas of the organization to support internal and external training and event logistics, projects and client contracts. Additionally, he assists senior executives with human resource recruitment requirements and Board of Director communications and activities. 

Kevin’s experience includes over three years in customer service-related and business administration positions and he holds a BA Honours degree in Business Administration and Sociology from Trent University.

Kim Mansukhani

Kim Mansukhani, Coordinator, Training and Events
416-622-1975 ext. 215

As OTEC’s Training and Events Coordinator, Kim is responsible for coordinating all internal and external meetings, events and training session logistics, such as food and beverage, site selection, materials and AV to ensure seamless, well run events and workshops. Additionally, she liaises and books OTEC’s facilitators and contractors and manages the shipping of all training materials including training packages and customized orders from printing to delivery.

Kim’s experience includes over 3 years in customer service roles and 2 years in event planning. She holds a BA honours degree in Political Science and Sociology from York University and has her Project Management certification from the University of Toronto. Kim was active in many different organizations at York University such as Model United Nations, the Undergraduate Political Science Committee and UNICEF and helped plan multiple workshops and events during this time.

Jorge Toro

Jorge Toro, Communications & Marketing Coordinator

As OTEC’s Marketing Communications Coordinator, Jorge is responsible for coordinating marketing activities, overseeing social media channels, website updates and projects, and is involved in the development and execution of communication plans and tactics.

Jorge has a background in the private sector developing communications for internal and external stakeholders, and supporting marketing campaigns for brands using social media, analytics, and multimedia software.

Jorge is a graduate of Humber College’s Professional Writing and Communications Post-Graduate program, and was a recipient of the Professional Writing and Communications Entrance Scholarship. He specialized in Creative Writing at Wesleyan University, and holds a Bachelor of Arts Audiovisual Media at the Politécnico Grancolombiano in Colombia.

Joe Baker

Joe Baker, Systems Leadership and Integrated Strategy Advisor

As Systems Leadership and Integrated Strategy Advisor, Joe Baker supports the OTEC senior team in their collaborative role in tourism and hospitality workforce recovery alongside  numerous industry and association partner organizations.

Previously Dean at Centennial College’s School of Hospitality, Tourism and Culinary Arts, Joe led the most significant transformation in the School’s over 50 year history.  He designed programs and operations in an immersive experiential learning environment to align graduates with the skills required to serve the future workforce needs of the Canadian tourism industry.

Prior to joining Centennial, Joe held senior management roles at George Brown College’s Centre for Hospitality and Culinary Arts, including Director of Operations, Services and Partnerships.  Before joining higher education, Joe worked in the restaurant industry both as an entrepreneur as well as in a management capacity at high-profile organizations including the Oliver & Bonacini group and Keg Restaurants.

With a Master of Education in Higher Education Leadership, a Bachelor of Commerce in Hospitality and Tourism Management and extensive Executive Education, Joe is uniquely positioned to serve as a modern, strategic tourism industry leader with a distinct focus on bringing education, training and workforce innovation together to build a resilient and inclusive workforce.
Joe serves on the Board of Directors for Tourism HR Canada and Tourism Industry Association of Ontario,and previously served on OTEC Board of Directors.

Julie Monteath, CHRL, CTDP

Julie Monteath, CHRL, CTDP, Instructional Designer

As Instructional Designer, Julie leads the design, development, and implementation of learning programs that cater to the needs of OTEC’s valued clients and partners. Julie works closely with OTEC’s senior consulting, training and design teams to assist clients in accomplishing their goals through the development of instructor led training, self-study, e-learning courses, webinars, simulations, or blended learning programs, as well as job aids, procedural documentation, and other transfer of training tools.

With over 10 years of experience in training, human resources and people management, Julie brings to OTEC extensive experience in training design and development, project management, leadership, strategy, analysis, and consulting. Julie has managed, led, designed, and developed an extensive variety of training programs that support customer service and leadership. She has facilitated learning experiences from one-on-one coaching to large classrooms, from entry-level employees to senior management, and from orientation to soft skills and technical training. Her analytical capabilities allow her to work with subject matter experts effectively and review data in various formats and complexities to determine course objectives, lesson topics, and content. Julie develops meaningful test and evaluation outcomes to match the course objectives, verify learning and understanding of the course material and communicate areas for improvement.

Julie holds a BA Degree with Honors in Psychology and English from York University in addition to her Human Resources Management Certificate with Ryerson. She also obtained two designations with the Human Resources Professional Association and one with the Institute of Performance and Learning as a Certified Human Resources Leader, Certified Human Resources Professional, and Certified Training and Development Professional.

Dianne Vanstone

Dianne Vanstone, Master Trainer & LX Leadership Facilitator

Dianne has been affiliated with OTEC since 1994 and has been a valuable and long-standing member of the team. After joining OTEC, Dianne managed youth training initiatives, as part of the national Ready to Work program throughout Ontario for over 8 years. Dianne helped develop OTEC’s network of employment and social service agencies and integrated Service Excellence throughout this network to serve a variety of client groups.
Dianne continues to work with OTEC delivering training programs, including Service Excellence, emerit occupational standards, and Accessible Service Excellence to a diverse range of OTEC clients in the tourism, hospitality, healthcare, transportation and employment services sectors.
Dianne is an OTEC Designated Trainer and in 2003, became an emerit nationally certified tourism trainer with the Canadian Tourism Resource Council. She is a graduate of Ryerson University, Hospitality & Tourism Management program and her previous experience in human resources and training within major Canadian Hotel brands enables her to provide excellent industry perspective.

Lyndyn Shaub

Lyndyn Shaub, Master Trainer

Lyndyn’s passion for helping others to develop their strengths and abilities is what brought her to OTEC. She brings over 20 years of experience working with the municipal government where she trained, mentored and coached front line staff and management.

During her career Lyndyn developed and facilitated numerous award-winning training programs which included: Customer Service for front line staff, Customized Call Centre Customer Service training, Domestic Violence, Advanced Case Management and Employment. Lyndyn is also certified to facilitate Myers Briggs and she is keenly aware of the learning styles and preferences of her individual learners. She has also trained Workplace Health and Safety, Workplace Harassment, and WHMIS.

Lyndyn completed her BA in Sociology at McMaster University. She has a Master Trainer Certification from Langevin Learning Centre, and recently completed her Constructivist Career Counselling Certification from George Brown College. 

Jo-Anne Hecht, MBA, CHT

Jo-Anne Hecht, MBA, CHT, Senior Learning Consultant

Jo-Anne lends her 20 years of experience in training and tourism to the design and implementation of learning programs to assist OTEC clients as they seek to create customer-centric experiences. Jo-Anne’s work includes the development of several blended training solutions on customer service skills for industry and government, which include customer service cycles, standards, instructor-led workshops and eLearning.

Jo-Anne honed her understanding of hospitality operations through senior management roles in the food & beverage and guest services departments of some of the world’s leading hotel brands. By transferring her own hospitality operations knowledge to the training and development mission of OTEC, Jo-Anne offers OTEC clients first-hand experience and practical knowledge in the development of training programs to enhance their operations.

On the OTEC team since 2009, she has been project manager and has been lead Instructional Designer for several OTEC programs and projects including Building a Culture of Service Excellence and Service Excellence Dynamics. Jo-Anne holds an MBA specializing in hospitality and tourism from the University of Guelph. She is a Certified Hospitality Trainer, OTEC Designated Trainer, and has a certificate in Adult Training and Development, University of Toronto, OISE, and a Masters Certificate in Adult Training and Development, Schulich Executive Education Centre, York University. She also is a Certified Training and Development Professional (CTDP) from the Canadian Society for Training and Development (CSTD).

Geni Humphrey

Geni Humphrey, Trainer and Instructional Designer
416-622-1975 ext. 210

Geni Humphrey  has over 15 years’ experience in the hospitality and tourism industry, including the food and beverage and accommodation sectors. Ms. Humphreys’ has designed, developed and customized instructor-led and eLearning training programs for several OTEC tourism clients, including RTO’s. She was the lead instructional designer and program developer for TIAO’s accessible customer service webinars, OTEC’s Service Excellence Trainer Orientation webinar, and the Creating Memorable Experience training program.

With over 12 years of international experience in the hospitality industry, Geni has worked in resorts and restaurants in roles including food & beverage server, bartender and front of the house supervisor. In addition to this hospitality experience, Geni worked as a facilitator both in Canada and in the Caribbean for over 5 years. As Coordinator of the English Language Department at an Enrichment Centre, Geni developed and delivered programs within a wide range of industries including the hospitality sector and financial industry. Focusing mainly on language and literacy skill assessment and development, Geni developed clients’ business communication and customer service skills.

Geni holds a Bachelor of Science from the University of Guelph, a Certificate in Adult Training and Development from Ryerson University, a Creating Engaging eLearning with Articulate Storyline Certificate from Training Magazine and is currently completing a Certificate in eLearning from the University of Toronto. 

Marie Murphy-Foran

Marie Murphy-Foran, Senior Associate & Master Trainer (Northern Ontario)

Marie Murphy-Foran is OTEC’s northern Ontario region Senior Associate and Master Trainer based out of Elliott Lake. Marie began facilitating with OTEC in 1994 and has trained the OTEC Service Excellence Series of programs for a range of clients and sectors provincially, nationally and internationally.

Marie has worked with the tourism sector on community-based tourism product and business development projects and has been involved in the development of several standards and certifications including: emerit Outdoor Guide, Heritage Interpreter, Hunting Guide, Freshwater Angler, and Snow Mobile Guide.

With an extensive background in the healthcare and social services sector, Marie supported OTEC in the pilot of a client service project for VON Canada and was a facilitator for the Ready to Work Pilot Project with the Metis Nation of Ontario in Sault Ste. Marie in 2010. She is currently a strategic liaison between OTEC and Northern Ontario communities, and is responsible for the facilitation of OTEC programs such as the Service Excellence Series and Designated Trainer Program for that region.

Marie’s background also includes a diploma in Recreation Leadership and a range of designations from various organizations including the Provincial Institute in Community Development; Banff School of Management; Centre of Excellence CODA, and Ryerson University. She has facilitated train-the-trainer programs in Labor Adjustment, Peer Support and Business Development as well as the OTEC Designated Trainer program.

Career Opportunities

Are you interested in becoming a member of OTEC’s dynamic team? Do you have a passion for helping people develop their potential, perform to professional standards and be successful? Check out what exciting opportunities we have in training and development, client services, consulting and more.

Learn More

Adam Morrison
President and CEO, OTEC
416.622.1975 ext. 236