Team and Associates


Geni Humphrey

Geni Humphrey, Trainer and Instructional Designer
ghumphrey@otec.org
416-622-1975 ext. 210

Geni Humphrey  has over 15 years’ experience in the hospitality and tourism industry, including the food and beverage and accommodation sectors. Ms. Humphreys’ has designed, developed and customized instructor-led and eLearning training programs for several OTEC tourism clients, including RTO’s. She was the lead instructional designer and program developer for TIAO’s accessible customer service webinars, OTEC’s Service Excellence Trainer Orientation webinar, and the Creating Memorable Experience training program.

With over 12 years of international experience in the hospitality industry, Geni has worked in resorts and restaurants in roles including food & beverage server, bartender and front of the house supervisor. In addition to this hospitality experience, Geni worked as a facilitator both in Canada and in the Caribbean for over 5 years. As Coordinator of the English Language Department at an Enrichment Centre, Geni developed and delivered programs within a wide range of industries including the hospitality sector and financial industry. Focusing mainly on language and literacy skill assessment and development, Geni developed clients’ business communication and customer service skills.

Geni holds a Bachelor of Science from the University of Guelph, a Certificate in Adult Training and Development from Ryerson University, a Creating Engaging eLearning with Articulate Storyline Certificate from Training Magazine and is currently completing a Certificate in eLearning from the University of Toronto. 


Marie Murphy-Foran

Marie Murphy-Foran, Senior Associate & Master Trainer (Northern Ontario)

Marie Murphy-Foran is OTEC’s northern Ontario region Senior Associate and Master Trainer based out of Elliott Lake. Marie began facilitating with OTEC in 1994 and has trained the OTEC Service Excellence Series of programs for a range of clients and sectors provincially, nationally and internationally.

Marie has worked with the tourism sector on community-based tourism product and business development projects and has been involved in the development of several standards and certifications including: emerit Outdoor Guide, Heritage Interpreter, Hunting Guide, Freshwater Angler, and Snow Mobile Guide.

With an extensive background in the healthcare and social services sector, Marie supported OTEC in the pilot of a client service project for VON Canada and was a facilitator for the Ready to Work Pilot Project with the Metis Nation of Ontario in Sault Ste. Marie in 2010. She is currently a strategic liaison between OTEC and Northern Ontario communities, and is responsible for the facilitation of OTEC programs such as the Service Excellence Series and Designated Trainer Program for that region.

Marie’s background also includes a diploma in Recreation Leadership and a range of designations from various organizations including the Provincial Institute in Community Development; Banff School of Management; Centre of Excellence CODA, and Ryerson University. She has facilitated train-the-trainer programs in Labor Adjustment, Peer Support and Business Development as well as the OTEC Designated Trainer program.


Julie Blais Comeau

Julie Blais Comeau, Master Trainer

Since 2001, as a bilingual OTEC trainer, Julie has successfully contributed to the employability of Internationally Trained Individuals, Canada’s Youth, Aboriginal community members and Ontario’s existing workforce by delivering Service Excellence, Ready-to-Work, WHMIS and Smart Serve certification to a variety of sectors including tourism, education, transportation, accommodations, sports and recreation, and real estate.

In 2003, she proudly received the emerit Tourism Trainer Professional Certification from the Canadian Tourism Human Resources Council (CTHRC) and is a recognized OTEC Designated and Master Trainer.

Julie has 20 years experience in the facilitation of training programs to company ambassadors of all levels in both private and public organizations. Her motivation is simple, seeing the ‘glitter’ of understanding in participants’ eyes. She feels privileged to have been part of OTEC pilot projects that continue to evolve.

Having held the positions of manager, training manager and human resources manager, Julie understands and promotes what it takes to exceed internal and external client expectations that ensure customer loyalty, reflect our country’s diversity, and contribute to harmony. With a contagious passion for Service Excellence and Etiquette, Julie is an asset to OTEC’s efforts to promote service standards in Ontario.


Jordan Morrison

Jordan Morrison, eLearning developer

Jordan has over twenty years of eLearning, software development, and information technology experience. In addition to the work he has done for OTEC, he has significant international experience in eLearning and software development with leading brands  including Deloitte, Exxon Mobil, BMO, TJX, and BMW located in a variety of international destinations such as Canada, USA, South Africa, the United Kingdom, and Japan. 

As OTEC’s eLearning developer Jordan has worked on several online projects such as the City of Toronto, the Tourism Partnership of Niagara (RTO2) and Bruce Grey Simcoe County (RTO7). 

 


Lovey Sidhu

Lovey Sidhu, Instructional Design Associate

An experienced education specialist, Lovey Sidhu brings with her a track record of innovatively addressing education and training needs. As one of OTEC’s Instructional Design Associates, Lovey customizes and develops OTEC workforce development and pre-employment courses, for both online and face-to-face delivery.

Lovey has experience working in a variety of sectors such as agriculture, utilities, trades, healthcare, business, child and family services, and logistics. She holds her Masters Degree in Education (with a focus on Curriculum & Instruction) from Simon Fraser University, a Provincial Instructors Diploma program from Vancouver Community College and an Executive Certificate through the University of British Columbia.  

Niall Mellors

Niall Mellors, Senior Associate, Tourism & Hospitality Recruitment/Human Resources Management Services

As one of OTEC’s Senior Associates and facilitators, Niall specializes in Human Resource Management (HRM) with a special focus on Recruitment. Niall’s ability to deliver to OTEC’s partners and clients comes with his 20+ year’s in the Ontario Tourism & Hospitality Industry including numerous speaking engagements as well as continuing part-time instruction at both Sheridan & George Brown Colleges GTA located campuses.
 
As a BCOMM graduate from the Ryerson’s well respected Tourism and Hospitality Management Program, Niall has transformed his education knowledge and professional experiences into his HRM organization “MELLORS” providing expert consultation specializing in (but not limited to) Recruitment, Outplacement, Organizational Structure, Professional Networking as well as Student Internship Facilitation.
 
Niall is endorsed and valued member of the OTEC industry professional team keen to assist OTEC clients in any of his areas of expertise. 


Karen Jones

Karen Jones, Trainer (Northern Ontario) and Instructional Designer

A seasoned facilitator, speaker and business coach, Karen Jones brings her insight and expertise in both the public and private sectors to her role as a Designated OTEC Trainer. Delivering workshops and educational training programs that include Navigating Employment Pathways, Service Excellence, and Service Excellence for Diverse Cultures, Karen works with clients to help them achieve their goals through personal and professional development.

A strong background in economic development, tourism, marketing communication and business, Karen's expansive background includes providing creative insight, strategy and leadership to guide corporations, non-profits, and communities in growth and expansion. Karen holds her designation in economic development (Ec.D) with the Economic Developers Association of Canada, and a Bachelor of Business Administration-Marketing from the University of New Brunswick.


Jennifer Lymburner

Jennifer Lymburner, Marketing Associate & Graphic Designer

Jennifer has been affiliated with OTEC since 2007, providing both graphic design and marketing services to the OTEC team. She has contributed greatly to many of OTEC’s branding and marketing initiatives, including web and print design, logo development, direct marketing, training materials, presentations, online learning projects and more. Jennifer has project managed two of OTEC’s website re-designs and been lead designer on the Ontario Tourism Workforce Development Strategy project and numerous OTEC marketing campaigns.

Jennifer received a Bachelor of Science in Advertising and Public Relations from Hawaii Pacific University. As an associate of OTEC, and through her own design firm, her experience includes online marketing, sports marketing, branding, website design and graphic design and she provides design services and consultations to a range of clients, including OTEC.


Jeff Levens and James Alexander

Jeff Levens and James Alexander, Production Associates

James and Jeff are partners of a Toronto based production company. They have been in the video production business for 20 years and together hold expert knowledge in the field of HD broadcasting, location lighting, sound technology, and editing systems running the industry standard software Final Cut Pro.

Career Opportunities

Are you interested in becoming a member of OTEC’s dynamic team? Do you have a passion for helping people develop their potential, perform to professional standards and be successful? Check out what exciting opportunities we have in training and development, client services, consulting and more.

Learn More
 

Victoria L. Behune
President and CEO, OTEC
416.622.1975 ext. 209
vbehune@otec.org