Workshops & Events

OTEC offers our popular and innovative workshops all year round. Check our calendar for up to date information regarding upcoming workshops.

Register online today!

If you don't see a workshop on our calendar or cannot make one of our scheduled dates, please contact client services at clientservices@otec.org for more information, to arrange for an OTEC Trainer to come to your location and train your entire team, or to inquire about how we can customize this workshop to meet your training needs.


Service Excellence February 2019

Event details:

 

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: February 26, 2019 from 9:00am - 4:30pm
1-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $235.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: February 12, 2019
Book by: January 8, 2019 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.
 

Event location:
21 Four Seasons Place, Suite 300, Etobicoke
Event date and time:
2/26/2019, 9:00 AM - 4:30 PM
Capacity:
Register

Training and Facilitation Excellence February 2019

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
 
2-day workshop delivered by an OTEC Master Trainer

Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills  

Date: February 27 - 28, 2019 from 9:00am - 4:30pm
2-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $1050.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: February 12, 2019
Book by: January 8, 2019 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
21 Four Seasons Place, Suite 300, Etobicoke
 

Event date and time:
2/27/2019 9:00 AM - 2/28/2019 4:30 PM
Capacity:
Register

Designated Trainer Program February 2019

Event details:
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
3-day workshop delivered by an OTEC Master Trainer

Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions

Date: February 26 - 28, 2019 from 9:00am - 4:30pm
2-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $1650.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: February 12, 2019
Book by: January 8, 2019 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
21 Four Seasons Place, Suite 300, Etobicoke
 

Event date and time:
2/26/2019 9:00 AM - 2/28/2019 4:30 PM
Capacity:
Register

Service Smarts March 2019

Event details:
This NEW, dynamic and engaging half-day workshop is designed to prepare employees with the skills and tools to deliver memorable service experiences to internal and external customers. This engaging and interactive workshop is designed based on adult learning principles and combines interactive, engaging learning formats with video, exercises and real life simulations. 
 
Defining the Service Experience (through the Customers eyes) Understand the importance of creating and maximizing the customer experience through their perceptions and interactions at every point of contact.
 
The “Concierge Approach" for Lasting Impressions Explore how using a “concierge” approach to delivering service can exceed the customers experience to create lasting and positive impressions.
 
Communication Components Complications and Connecting Learn about the how different communication styles impact the successful outcomes when determining and responding to customers’ needs and expectations.
 
Empathy and Emotional Intelligence for Service Situations Learn methodologies for ensuring your customers feel heard and validated and that your focus is on provide an exceptional experience for to meet their needs.
 
Diffusing Emotional Service Challenges Apply the practices of communication, empathy and emotional intelligence to diffuse an emotional customer interaction and create a positive experience outcome.
 

March 26th, 2018
Workshop price: $179 + HST
Booking Deadline: March 12th, 2018

We`re excited to have you join us!

Download the registration form here or register online here!
Event location:
21 Four Seasons Place, Suite 300, Etobicoke
Event date and time:
3/26/2019, 9:00 AM - 12:30 PM
Capacity:
Register

Service Excellence Early April 2019

Event details:
Event details:

 

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: April 2nd, 2019 from 9:00am - 4:30pm
1-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $235.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: March 19, 2019
Book by: February 12, 2019 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
21 Four Seasons Place, Suite 300, Etobicoke
Event date and time:
4/2/2019, 9:30 AM - 4:00 PM
Capacity:
Register

Training and Facilitation Excellence Early April 2019

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
 
2-day workshop delivered by an OTEC Master Trainer

Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills  

Date: April 3rd - 4th, 2019 from 9:00am - 4:30pm
2-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $1050.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: March 19, 2019
Book by: February 12, 2019 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
21 Four Seasons Place, Suite 300, Etobicoke
Event date and time:
4/3/2019 9:30 AM - 4/4/2019 4:00 PM
Capacity:
Register

Designated Trainer Program Early April 2019

Event details:
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
3-day workshop delivered by an OTEC Master Trainer

Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions

Date: April 2 - 4, 2019 from 9:00am - 4:30pm
2-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $1650.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: March 19, 2019
Book by: February 12 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
21 Four Seasons Place, Suite 300, Etobicoke
Event date and time:
4/2/2019 9:30 AM - 4/4/2019 4:00 PM
Capacity:
Register

Service Excellence Mid April 2019

Event details:
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: April 16th, 2019 from 9:00am - 4:30pm
1-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $235.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: April 2, 2019
Book by: February 26, 2019 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
21 Four Seasons Place, Suite 300, Etobicoke
 
 
Event date and time:
4/16/2019, 9:30 AM - 4:00 PM
Capacity:
Register

Training and Facilitation Excellence Mid April 2019

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
 
2-day workshop delivered by an OTEC Master Trainer

Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills  

Date: April 17 - 18, 2019 from 9:00am - 4:30pm
2-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $1050.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: April 2, 2019
Book by: February 26, 2019 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
21 Four Seasons Place, Suite 300, Etobicoke
Event date and time:
4/17/2019 9:30 AM - 4/18/2019 4:30 PM
Capacity:
Register

Designated Trainer Program Mid April 2019

Event details:
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
3-day workshop delivered by an OTEC Master Trainer

Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions

Date: April 16 - 18, 2019 from 9:00am - 4:30pm
2-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $1650.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: April 2, 2019
Book by: February 26, 2019 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.
 

Event location:
21 Four Seasons Place, Suite 300, Etobicoke
Event date and time:
4/16/2019 9:30 AM - 4/18/2019 4:30 PM
Capacity:
Register

Service Excellence May 2019

Event details:
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: May 28th, 2019 from 9:00am - 4:30pm
1-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $235.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: May 14, 2019
Book by: April 9, 2019 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
Event date and time:
5/28/2019, 9:00 AM - 4:30 PM
Capacity:
Register

Training and Facilitation Excellence May 2019

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
 
2-day workshop delivered by an OTEC Master Trainer

Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills  

Date: May 29th - 30th, 2019 from 9:00am - 4:30pm
2-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $1050.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: May 15, 2019
Book by: April 10, 2019 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
21 Four Seasons Place, Suite 300, Etobicoke
Event date and time:
5/29/2019 9:00 AM - 5/30/2019 4:30 PM
Capacity:
Register

Designated Trainer Program May 2019

Event details:
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
3-day workshop delivered by an OTEC Master Trainer

Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions

Date: May 28 - 30, 2019 from 9:00am - 4:30pm
2-day workshop delivered by an OTEC Master Trainer
 
Workshop price: $1650.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: May 14, 2019
Book by: April 9 and save $20.00 off your purchase.
*This offer is not valid in conjunction with any other promotion

We look forward to having you join us!

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
Event date and time:
5/28/2019 9:00 AM - 5/30/2019 4:30 PM
Capacity:
Register


Train your team with help from the government. As a government approved Canada-Ontario Job Grant supplier, OTEC can help you develop and deliver a training plan specific to your unique needs.

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