Online Learning

OTEC delivers the training and development solutions you need, where you need them.

Whether your team members are spread across the province or the country, your organization can benefit from OTEC’s award-winning training and development programs delivered through our innovative eLearning option.

Most OTEC workshops on this page qualify for funding under the Canada-Ontario Job Grant. For more information on the Canada-Ontario Job Grant please visit

Contact us for more information.

Service Excellence Dynamics

OTEC’s Service Excellence Dynamics eLearning course is developed with the most up-to-date service theories, best practices and tools. Complete with interactive quizzes and videos, it is a great program for those wishing to achieve excellence in the delivery of customer service in a self-study, flexible format.
This dynamic and interactive, 60-minute eLearning course has been designed to help individuals acquire skills and knowledge necessary for creating memorable service experiences resulting in customer loyalty.
Register now to complete and receive your Service Excellence Dynamics service professional certificate! For any inquiries about Service Excellence Dynamics please contact Emma Dixon, Assistant Manager, Client Solutions at or 416-622-1975 ext. 245.

Click here to try our demo!

Order Now  Read More

It's Your Shift

An innovative training and awareness program – It’s Your Shift will support the hospitality industry in becoming a leader for the prevention of sexual harassment and violence and for creating a safe and welcoming work environment.

For any inquiries about It's Your Shift please contact Emma Dixon, Assistant Manager, Client Solutions, 416-622-1975 ext. 245,

  Read More  

emerit Online Learning Options and Resources

emerit Online Occupational Certifications

emerit online learning is an easy to use, portable, and engaging professional development tool. Accessible anywhere, anytime, emerit online learning is self-directed and flexible–it can be used in the workplace, in the classroom or in the comfort of your own home. As the exclusive certifying body for emerit in Ontario, OTEC is pleased to offer emerit online training and learning for over 15 hospitality and tourism programs. For more information visit

Online H.R. Toolkit and Business Builders

Custom Online Learning

We develop unique, customized web-based programs for organizations that incorporates feedback, clear navigation, dynamic animation and graphics to enhance the learning experience, while remaining budget conscious.

OTEC’s web-based learning approach is similar to our approach with classroom learning. This format is ideal for organizations with multiple new hires over an extended period of time, or for organizations where team members require the flexibilty of self-paced learning. 

Customized Virtual Classroom

Facilitators join team members from across the province for activities and participants brainstorm using a virtual whiteboard, allowing team members to receive consistent facilitator-led training.

OTEC’s customized virtual classroom  experience combines the best design of classroom training with the technology of web-based learning. This learning approach maximizes time with a facilitator and minimizes travel costs, making it ideal for organizations where team members are spread out geographically or are located in remote areas.

Custom Webinars

Team members are able to learn together, receiving consistent messages at the same time, without incurring travel costs.

Customized webinars delivered by OTEC combine the dynamics of an engaging presentation or demonstration with the technology of web-based learning. This learning format is ideal for medium to large organizations with geographical barriers to in-person learning opportunities.

OTEC's eLearning programs include a variety of learning formats including web-based, e-classroom, webinars, and mobile communication. Recent projects have included a webinar for TIAO and an eLearning program for the Tourism Partnership of Niagara.

OTEC can develop a custom designed eLearning program for your organization that offers the same high-quality programs with online convenience and flexibility.

For more information about OTEC’s eLearning programs please contact:

Sherry Sibio
Vice President, Client Solutions
416.622.1975 ext. 212