Service Excellence Series

Excellent and consistent customer service is the foundation of any successful business.

The Service Excellence Series of full and half-day customer service workshops focus on the critical role individuals play in building customer loyalty and creating positive service experiences.

Most OTEC workshops on this page qualify for funding under the Canada-Ontario Job Grant. For more information on the Canada-Ontario Job Grant please visit

Service Excellence

This program provides skills and tools to create memorable service experiences resulting in customer loyalty and successful customer centric organizations.

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Service Smarts: Intelligence for Service Success

This new half-day workshop utilizes the latest methodologies and service techniques to prepare individuals with the skills and thought processes to create memorable service experiences. Engaging and interactive, this progressive workshop combines dynamic learning formats including videos, games, exercises and real life simulations. Utilizing emotional intelligence, service professionals will leave the workshop with the tools and skills to become service concierges.

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Essentials of Service Excellence

This program provides tools to focus on the important role of the individual in building client loyalty, creating a positive impression, and contributing to a workplace service culture.

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Service Excellence Dynamics

OTEC’s Service Excellence Dynamics eLearning course is developed with the most up-to-date service theories, best practices and tools. Complete with interactive quizzes and videos, it is a great program for those wishing to achieve excellence in the delivery of customer service in a self-study, flexible format.

This dynamic and interactive, 60-minute eLearning course has been designed to help individuals acquire skills and knowledge necessary for creating memorable service experiences resulting in customer loyalty.

Register now to complete and receive your Service Excellence Dynamics service professional certificate! For any inquiries about Service Excellence Dynamics please contact Kim Mansukhani, Training and Events Coordinator at 416-622-1975 EXT: 215

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Overcoming Difficult Service Situations

This program provides tools to identify the various ingredients that contribute to difficult customer situations; understand and overcome them and demonstrate how customer recovery can benefit your organization.

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Creating Memorable Experiences

This half day program provides front-line service professionals with guidelines and tools to create memorable experiences for their customers.

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Building a Culture of Service Excellence

This program provides managers with the tools to build a customer centric organization utilizing the most up to date customer service strategies for building and sustaining a culture of service excellence.

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Service Excellence for Diverse Cultures

This program provides tools that will further enhance customer service skills and confidence when providing service to customers from diverse cultures.

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Service Excellence for Chinese Visitors

This program provides knowledge, tools and skills needed to serve and build long-lasting customer loyalty with Chinese visitors.

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Accessible Service Excellence

This program provides the concepts, model and tools to further enhance skill and confidence when providing service to persons with a disability or accessibility needs.

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Super Host

This program provides essential customer service skills for those working in front-line tourism and hospitality positions.

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Volunteer Excellence

This program provides customer service skills to volunteers to provide the ultimate experience.

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