2020 Public Sessions

MARCH 2020

Coming Soon: OTEC's newly revised Service Excellence

OTEC's foundational Service Excellence program has been refreshed to explore customer service from a variety of perspectives with an emotional intelligence (EI) lens. Being emotionally intelligent and communicating effectively with customers will help employees create and deliver memorable service experiences.

When: March 10, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $252.00 + hst
Online Registration Link: https://www.eventbrite.ca/e/otec-presents-service-excellence-workshops-tickets-84154499373
Deadline to Register: February 25th, 2020.

Coming Soon: Service Excellence for High School Teachers

Excellent and consistent customer service is the cornerstone of today’s successful businesses. High schools recognize this and over 300 English and French schools within the public and separate school boards deliver OTEC’s flagship Service Excellence program in their Co-op, OYAP and SHSM programs. Learn to facilitate this popular program and equip your students with essential business tools and practical techniques to generate lasting first impressions, build customer loyalty and overcome difficult customer situations.

When: March 10, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $539.00 + hst
Online Registration Link: https://www.eventbrite.ca/e/otec-presents-service-excellence-workshops-tickets-84154499373
Deadline to Register: February 25th, 2020.

Coming Soon: Training and Facilitation Excellence

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

When: March 11-12, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,077.00 + hst
Online Registration Link: https://www.eventbrite.ca/e/otec-presents-service-excellence-workshops-tickets-84154499373
Deadline to register: February 25th, 2020.

Coming Soon: OTEC's newly revised Designated Trainer Program for Service Excellence

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

When: March 10-12, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,692.00 + hst (with a minimum purchase of 30 workbooks)
Online Registration Link: https://www.eventbrite.ca/e/otec-presents-service-excellence-workshops-tickets-84154499373
Deadline to register: February 25th, 2020.

APRIL 2020

Coming Soon: OTEC's newly revised Service Excellence

OTEC's foundational Service Excellence program has been refreshed to explore customer service from a variety of perspectives with an emotional intelligence (EI) lens. Being emotionally intelligent and communicating effectively with customers will help employees create and deliver memorable service experiences.

When: April 21, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $252.00 + hst
Online Registration Link: https://www.eventbrite.ca/e/91014423591
Deadline to register: April 7, 2020

Coming Soon: Service Excellence for High School Teachers

Excellent and consistent customer service is the cornerstone of today’s successful businesses. High schools recognize this and over 300 English and French schools within the public and separate school boards deliver OTEC’s flagship Service Excellence program in their Co-op, OYAP and SHSM programs. Learn to facilitate this popular program and equip your students with essential business tools and practical techniques to generate lasting first impressions, build customer loyalty and overcome difficult customer situations.

When: April 21, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $539.00 + hst
Online Registration Link: https://www.eventbrite.ca/e/91014423591
Deadline to register: April 7, 2020

Coming Soon: Training and Facilitation Excellence

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

When: April 22-23, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,077.00 + hst
Online Registration Link: https://www.eventbrite.ca/e/91014423591
Deadline to register: April 7, 2020

Coming Soon: OTEC's newly revised Designated Trainer Program for Service Excellence

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

When: April 21-23, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,692.00 + hst (with a minimum purchase of 30 workbooks)
Online Registration Link: https://www.eventbrite.ca/e/91014423591
Deadline to register: April 7, 2020

MAY 2020

Coming Soon: OTEC's newly revised Service Excellence

OTEC's foundational Service Excellence program has been refreshed to explore customer service from a variety of perspectives with an emotional intelligence (EI) lens. Being emotionally intelligent and communicating effectively with customers will help employees create and deliver memorable service experiences.


When: May 26, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $252.00 + hst
Online Registration Link: https://www.eventbrite.ca/e/91018541909
Deadline to register: May 12, 2020

Coming Soon: Service Excellence for High School Teachers

Excellent and consistent customer service is the cornerstone of today’s successful businesses. High schools recognize this and over 300 English and French schools within the public and separate school boards deliver OTEC’s flagship Service Excellence program in their Co-op, OYAP and SHSM programs. Learn to facilitate this popular program and equip your students with essential business tools and practical techniques to generate lasting first impressions, build customer loyalty and overcome difficult customer situations.

When: May 26, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $539.00 + hst
Online Registration Link: https://www.eventbrite.ca/e/91018541909
Deadline to register: May 12, 2020

Coming Soon: Training and Facilitation Excellence

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

When: May 27-28, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,077.00 + hst
Online Registration Link: https://www.eventbrite.ca/e/91018541909
Deadline to register: May 12, 2020

Coming Soon: OTEC's newly revised Designated Trainer Program for Service Excellence

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

When: May 26-28, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,692.00 + hst (with a minimum purchase of 30 workbooks)
Online Registration Link: https://www.eventbrite.ca/e/91018541909
Deadline to register: May 12, 2020