Spring 2019 Public Sessions

Service Excellence
May 28th, 2019

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and  practical techniques that will generate lasting impressions, overcome difficult customer situations  and build customer loyalty.

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Training and Facilitation Excellence
May 29th - 30th, 2019

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Service Excellence's Designated Trainer Program
May 28th - 30th, 2019

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.