Winter and Spring 2019 Public Sessions

Service Excellence
February 26th, 2019

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and  practical techniques that will generate lasting impressions, overcome difficult customer situations  and build customer loyalty.

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Training and Facilitation Excellence
February 27th - 28th, 2019

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Service Excellence's Designated Trainer Program
February 26th - 28th, 2019

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Service Smarts
March 26th, 2019

OTEC’s newest half-day workshop uses the latest methodologies and service techniques, including the application of emotional intelligence, to prepare individuals with the skills and thought processes to create memorable service experiences. By understanding emotional intelligence, service professionals will leave the workshop with the tools and skills to become service concierges.

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Service Excellence
April 2nd, 2019

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and  practical techniques that will generate lasting impressions, overcome difficult customer situations  and build customer loyalty.

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Training and Facilitation Excellence
April 3rd - 4th, 2019

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Service Excellence's Designated Trainer Program
April 2nd - 4th, 2019

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Service Excellence
April 16th, 2019

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and  practical techniques that will generate lasting impressions, overcome difficult customer situations  and build customer loyalty.

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Training and Facilitation Excellence
April 17th - 18th, 2019

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Service Excellence's Designated Trainer Program
April 16th - 18th, 2019

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Service Excellence
May 28th, 2019

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and  practical techniques that will generate lasting impressions, overcome difficult customer situations  and build customer loyalty.

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Training and Facilitation Excellence
May 30th - 31st, 2019

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

Service Excellence's Designated Trainer Program
May 28th - 31st, 2019

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

To register today, visit our online registration form or download our registration form to either send by mail or e-mail.

OTEC is the premier source for customer service training, interpersonal skills training, human resources management training, program development, certification and education products and services for a wide range of industry sectors.

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