OTEC works with the Ontario Ministry of Education and hundreds of high schools and school boards to integrate OTEC’s flagship customer service program, Service Excellence, and emerit occupational standards into provincial curricula.
High school programs such as the Ontario Specialist High Skills Majors (SHSM) program and Canadian Academy of Travel and Tourism (CATT) schools are supported by OTEC with career awareness resources, certification opportunities, and co-op models that provide credit toward national credentialing.
OTEC provides a range of training programs tailored to high school student skill development. To learn more click on the programs below.
Service Excellence – High Schools
This instructor led and/or e-learning program provides students with the skills and tools to create memorable service experiences resulting in customer loyalty and successful customer centric organizations.
Service Excellence in Covid-19
As a current or future service provider, you play a critical part in reigniting customer confidence in tourism and hospitality. This e-learning program has been put together to help students deliver exceptional service within the Covid world. It builds on the tools and skills that you already reviewed in the OTEC's Service Excellence so that you can continue to create memorable service experiences for your customers during this new reality.
Emerging Leaders Program
The Emerging Leaders Series will provide you with the foundational skills to lead others, communicate effectively using your emotional intelligence, build effective teams, and handle potential conflict situations. This four-part series can be taken in its entirety or broken into modules to accommodate your specific learning needs.
Emotional Intelligence, or EQ as it is commonly referred to, is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, and cope with challenges. This interactive training will provide you with strategies for leveraging and developing your Emotional Intelligence in both your personal life and during your work within the Hospitality Industry.
Introduction to Emotional Intelligence
New developments and unprecedented levels of change can leave us feeling overwhelmed. Emotional Intelligence, also known as EQ, can help us to be more self-aware, understand how to lessen the impacts of our emotions, and build better relationships - in both our personal and professional lives. This introduction to Emotional Intelligence workshop shows you how to harness your EQ to better navigate these changing times.
The Covid-19 pandemic has created higher levels of stress and anxiety for everyone. Research shows that knowing how to manage stress can improve your health, quality of life, and wellbeing. It's important that we take time for ourselves and find ways to overcome stress in our lives. This two-hour virtual workshop covers techniques to help you cope with stress and maintain a positive lifestyle.
Although we may realize that self-care is important for our wellbeing, many of us make excuses or find it difficult to overcome barriers to adapting personal self-care practices. In this workshop, participants will learn about what self-care is and how it positively impacts our health and well-being. Participants will review the impact to those around us when we care for ourselves and set personal goals for ongoing selfcare during these difficult times.
During these difficult and changing times, it can be challenging to maintain a positive outlook. This workshop will help you to identify how our mindset is connected to our outlook on life. It explores our circle of control and how we can improve our outlook to achieve the benefits of positive thinking.
It's Your Shift
This exclusive hospitality training program for creating a safe and welcoming work environment, consists of two online learning modules and includes case studies on successful industry practices. Frontline and management teams will be equipped with the knowledge and up to date resources they need to implement safe intervention practices.
Training Update: It’s Your Shift was developed by the Ontario Restaurant Hotel & Motel Association (ORHMA) in partnership with the Ontario Tourism Education Corporation (OTEC) and Tourism HR Canada (THRC). Pilot funding for this exclusive hospitality training program ended March 31st, 2019.
If you are interested in completing the training, or bringing this training to your organization, please contact OTEC for registration instructions.
Service Excellence for Health & Wellness
Excellent and consistent service is the key to achieving high quality healthcare experiences. This workshop focuses on the important role of building patient loyalty, creating a positive first impression and contributing to a patient-centred service culture.