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High Schools

OTEC works with the Ontario Ministry of Education and hundreds of high schools and school boards to integrate OTEC’s flagship customer service program, Service Excellence, and emerit occupational standards into provincial curricula.

High school programs such as the Ontario Specialist High Skills Majors (SHSM) program and Canadian Academy of Travel and Tourism (CATT) schools are supported by OTEC with career awareness resources, certification opportunities, and co-op models that provide credit toward national credentialing.

OTEC provides a range of training programs tailored to high school student skill development. To learn more click on the programs below.

Service Excellence – High Schools

This program provides students with the skills and tools to create memorable service experiences resulting in customer loyalty and successful customer centric organizations.

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Emerging Leaders Program

The Emerging Leaders Program will provide you with the foundational skills to lead others, communicate effectively using your emotional intelligence, build effective teams, and handle potential conflict situations. This four-part series can be taken in its entirety or broken into modules to accommodate your specific learning needs. It is available as in-person and virtual instructor led and e-learning.

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Service Excellence for Health & Wellness

Excellent and consistent service is the key to achieving high quality healthcare experiences. This workshop focuses on the important role of building patient loyalty, creating a positive first impression and contributing to a patient-centred service culture.

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OTEC's Management Level Workshops provide a great opportunity for professional development for Principals, School Board administration staff and teachers.

Service Excellence

By participating in OTEC's one-day train-the-trainer, teachers can be certified to deliver OTEC's Service Excellence for High Schools workshop to their students.

High school and school board Service Excellence licensing agreements are available which allows teachers to deliver the program to their students over the course of a 12-month period.

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To become certified to deliver OTEC’s Service Excellence workshop to your student’s contact:

Emma Dixon
Assistant Manager, Client Solutions
416.622.1975 ext. 245
edixon@otec.org