two woman, one senior and one caregiver smiling at each other walking down the hall

Retirement Community

Retirement community client expectations are constantly evolving. For over the past 10 years, OTEC has been helping retirement communities develop the skills of team members to ensure consistent and excellent service to residents and their families.

Improve the service experience at your retirement community with OTEC’s highly engaging training programs.

Service Excellence in Retirement Communities

Service Excellence eLearning

Service Excellence Diverse Cultures

Building a Culture of Service Excellence

Coaching for Excellence


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