A woman explaining a workforce strategy gesturing with hands

Research Projects

Customer Service Results Flyer

Title: OTEC Customer Service Results Overview – April 2018

Organization: In partnership with the Ontario Centre for Workforce Innovation, Blueprint ADE, Douglas College, the Ontario Restaurant Hotel and Motel Association, and the Ontario Chamber of Commerce.

City: Toronto, Ottawa, Kitchener-Waterloo, & Kenora-Fort Frances

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Ontario Tourism Workforce Development Strategy Project

Title: Ontario Tourism Workforce Development Audit-Report

Organization: Tourism Industry Association of Ontario

City: Toronto

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Ontario Tourism Workforce Development Strategy 2021-2017 Flyer

Title: Ontario Tourism Workforce Development Strategy

Organization: Tourism Industry Association of Ontario

City: Toronto

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Banner with Up Skill Information

Title: UPSKILL Report

Organization: UPSKILL

City: Toronto

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OTEC and Social Research Demonstration Corporation (SRDC) in partnership with the Canadian Tourism Human Resources Council completed a 3 year national project to demonstrate the ROI of foundational skills training  in the hotel workplace. The results from which have been summarized and presented in the Establishing the Business Case for Workplace Essential Skills Training: UPSKILL – A Pan-Canadian Demonstration Project webinar.

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For more information  on OTEC research projects contact: 

Kim Marshall
Vice President, Workforce Solutions,
416.622.1975 ext. 226
kmarshall@otec.org