Programs for Colleges & Universities
OTEC partners with post-secondary institutions across the province to integrate our specialist programming into Tourism and Hospitality courses. Discover how our training can support your programming below.
“Service Excellence is the foundation course in all tourism and hospitality academic programs at Humber College. This is an outstanding product using a creative and interactive approach to deliver essential customer service skills and knowledge. In my view, it should be a prerequisite for all hospitality and tourism graduates of every university and college in the country.”
— Alister Mathieson, Dean, School of Hospitality, Recreation, and Tourism, Humber College.
To learn more about our training solutions and request your free quote, reach out today: info@otec.org.
Service Excellence
Developed with the most up-to-date service theories, best practices and tools, this is a must-attend program for those wishing to achieve excellence in the delivery of customer service. OTEC’s dynamic, interactive and engaging Service Excellence workshop encourages students to go beyond basic customer service and empowers them to create memorable service experiences.
Designated Trainer Program for Service Excellence
For educators and instructors: learn how to deliver OTEC’s flagship Service Excellence workshop in this three-day workshop, to integrate this course into your current programming.
New! Inclusive Service Excellence for Students (eLearning)
OTEC’s Inclusive Service Excellence eLearning course equips students with the knowledge and skills to meet the needs of a diverse customer base. This dynamic and interactive course is built on a customer-centric service model, meets AODA standards for online learning, and is delivered using a range of interactive approaches.
New! De-escalation Fundamentals (eLearning)
Tense interactions can sometimes turn into major conflicts. This introductory eLearning course helps equip students to reduce conflict in their interactions using highly practical approaches.
For Humber College Students: Service Excellence Workbook
For Humber College Students! Purchase your copy of our Service Excellence Workbook below.