OTEC partners with post-secondary institutions across the province to integrate our specialist programming into Tourism and Hospitality courses. Discover how our training can support your programming below.
“Service Excellence is the foundation course in all tourism and hospitality academic programs at Humber College. This is an outstanding product using a creative and interactive approach to deliver essential customer service skills and knowledge. In my view, it should be a prerequisite for all hospitality and tourism graduates of every university and college in the country.”
— Alister Mathieson, Dean, School of Hospitality, Recreation, and Tourism, Humber College
Developed with the most up-to-date service theories, best practices and tools, this is a must-attend program for those wishing to achieve excellence in the delivery of customer service. OTEC’s dynamic, interactive and engaging Service Excellence workshop encourages students to go beyond basic customer service and empowers them to create memorable service experiences.
OTEC’s Inclusive Service Excellence eLearning course equips students with the knowledge and skills to meet the needs of a diverse customer base. This dynamic and interactive course is built on a customer-centric service model, meets AODA standards for online learning, and is delivered using a range of interactive approaches.
For Humber College Students! Purchase your copy of our Service Excellence Workbook below.