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Our Clients

Our Clients

OTEC’s corporate clients range from small and medium-sized businesses to Fortune 500 companies in Canada, the United States, and the Caribbean.

Together, OTEC and its partners work together to increase industry competitiveness and to make a lasting and positive impact on the lives, economic prosperity and employment resiliency of workers, their families and communities.

  • Southwest Ontario Tourism Corporation
  • The Tourism Partnership of Niagara
  • Tourism Toronto
  • Central Counties
  • Ottawa Tourism
  • Ontario’s Highlands Tourism Organization
  • CN Tower
  • Scandinave Spa
  • City of Burlington
  • Gravenhurst Chamber of Commerce
  • Parks Canada
  • Elmhirst’s Resort 
  • McMichael Canadian Art Collection
  • Niagara Parks Commission
  • Tourism Industry Association of Ontario (TIAO)
  • Ontario Snow Resorts Association (OSRA)
  • Ontario Travel Information Centres (OTIC)
  • Grey County Tourism
  • Bruce County Tourism
  • County of Elgin
  • City of Sault Ste. Marie
  • Timmins Chamber of Commerce
  • Huron Business Development Corporation
  • Blue Mountain Resorts
  • Greater Toronto Airport Authority
  • Toronto Zoo
  • St. Lawrence Parks Commission
  • Metro Toronto Convention Centre
  • Destination Northern Ontario (RTO 13)
  • Kawarthas Northumberland
  • Bruce Grey Simcoe
  • Tourism Excellence North (TEN)
  • Mukwa Adventures
  • Ministry of Tourism, Sport and Culture Industries
  • ACCES Employment
  • KEYS Job Centre
  • City of Toronto - Toronto Employment and Social Services
  • Seven Generations Education Institute
  • Career Foundation
  • Region of Peel
  • Aboriginal Experiences
  • Sault Community Career Centre
  • Region of Waterloo
  • Métis Nation of Ontario
  • Elliot Lake Centre for Development
  • Anishinabek Employment and Training Services
  • Superior Strategies
  • YMCA-YWCA of the National Capital Region
  • Sagamok Development Corporation
  • YES, Employment Services
  • Yorktown Family Services
  • Brampton Multicultural Centre
  • Chippewas of Kettle Stony Point
  • The John Howard Society of Niagara – Job Gym
  • Hospitality Workers Training Centre (HWTC)
  • The Learning Enrichment Foundation (LEF)
  • Unemployed Help Centre (UHC)
  • Karen Jones Consulting
  • Atikameksheng First Nation
  • Hiawatha First Nation
  • Employment Ontario
  • Toronto District School Board
  • Toronto Catholic District School Board
  • Ottawa Catholic School Board
  • Humber College
  • Algonquin College
  • Niagara College
  • ILAC
  • Georgian College
  • Fleming College
  • St. Lawrence College
  • Conestoga College
  • Centennial College
  • York Region District School Board
  • Peel Region District School Board
  • Central Culinary College of Canada
  • University of Toronto Police Services
  • Republic Bank
  • Sick Kids Hospital
  • Delmanor
  • Financial Planning Standards Council
  • Toronto Real Estate Board (TREB)
  • Desjardins
  • Essex County Library
  • Cadillac Fairview
  • Brampton MultiCultural Centre
  • Ontario Provincial Police
  • American Express Canada
  • MaRS Discovery District
  • First Work
  • Canadian Council for Youth Prosperity (CCYP)
  • Blueprint-ADE
  • International Motorcoach Group (IMG)


With over 40 available training programs and a team of service strategy consultants and instructional designers, OTEC is your partner of choice for engaging training and HR solutions that produce outstanding customer service results.

OTEC proudly delivers a broad range of training programs, manages custom built online learning projects, and develops standards programs. We value the positive feedback we receive from past and current clients.

OwnerJ2N Design
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“The LX Boot Camp provided a ton of great and useful insight that I can't wait to take back to my business! As a "new" leader, it has given me new confidence and strategies to not only improve myself, but to develop my team and ultimately enhance my business. Thank you for a great 3 days.”
CaseworkerCity of Toronto, Employment & Social Services
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“The MOST practical training I’ve taken since... University? Concrete, useful ideas, theories, examples, practical applications. FANTASTIC facilitators! Best professional development opportunity I’ve had — would highly recommend!”
Ste. Anne’s Spa
Ste. Anne’s SpaDirector of Operations
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“We couldn’t have been voted TRAVELLER’S CHOICE 2010 WINNER Best Service in Canada by Tripadvisor without our long term partnership with OTEC”
Vice President of Public Affairs Communication and Quality Services
Vice President of Public Affairs Communication and Quality ServicesAmerican Express Canada
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“Our experience working with OTEC was an enjoyable one. We were impressed by the professionalism of their approach and the quality of their work. We approached OTEC to develop a service training program for partners in the restaurant industry. OTEC developed an inclusive process that involved engaging the input and ideas of key people across the industry and created a program that was engaging, entertaining and creative. OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.”
Project Coordinator, Enabling Change Project
Project Coordinator, Enabling Change ProjectMcMichael Canadian Art Collection
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“This presentation by OTEC was well-produced, insightful, informative, and engaging. It opened my eyes to many behavioral approaches and aspects of service within the internal and external operations of the McMichael Canada Art Collection.”
VE Student Supervisor
VE Student SupervisorParks Canada
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“The training opportunity was priceless. Having all our frontline people on the same page and offering consistent service will be most valuable to our area!”
Employment Consultant
Employment ConsultantACCES Employment
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“Usually clients will say ‘thank you’ after each workshop. Since the OTEC training, this is the first time that clients came up to me to shake my hand and tell me how much they enjoyed the session. It felt great.”
Dean, School of Hospitality, Recreation and Tourism
Dean, School of Hospitality, Recreation and TourismHumber College Institute of Technology & Advanced Learning
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“OTEC has recently developed a 30 hour Service Excellence Training Program for Humber. This entire program will be the foundation of a customer service course in all our tourism and hospitality academic programs. This is an outstanding product using a creative and interactive approach in the delivery of essential customer service skills and knowledge.“
Territory Manager
Territory ManagerCascade Disability Management
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“Fabulous workshop, “eye opening” and thought provoking. This workshop will not only assist in the workplace but in your personal life.”
Patient Information Coordinator
Patient Information CoordinatorSickKids Hospital
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“Service Excellence for Healthcare was very helpful and meaningful. I would highly recommend this seminar. Everyone can benefit from it.”
Service Excellence Participant
Service Excellence ParticipantJarlette Health Services
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“Very well organized session. The workshop allowed the learner the opportunity to think outside the box in terms of delivering excellent customer service.”
 Employment Services Worker
Employment Services WorkerRegion of Peel
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“It has been a fantastic, engaging, & empowering experience. Thank you for the skills, the tools and to ensure that the torch of Customer Service Excellence continues to burn brightly! Thank you!”
ACA Assistant
ACA AssistantAboriginal Experiences
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“The best training session I have attended – after 4 days I am walking away feeling good, excited, confident and ready; instead of tired, frustrated and wondering how I can adapt what I learned.”
Environmental Services Manager
Environmental Services ManagerLeisureworld Caregiving Centres
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“OTEC’s teamwork is a good working tool to begin a recognition program for our facility – The area of concern is morale building and team building.”
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“The Canadian Society of Training and Development (CSTD) has recognized OTEC for training excellence and innovation. The Canadian Awards for Training Excellence validate that the learning programs meet best practice learning principles.”

OTEC’s Industry Sectors

Our clients come from a wide range of industries including:

OTEC also works extensively with municipal, provincial and federal government agencies, employment centres and social service organizations across Ontario. OTEC clientele are located across Canada and internationally.


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