Accelerated Resiliency & Retention Training Series

The Accelerated Resiliency & Retention Training was designed for people working in tourism and hospitality or seeking a new career in the sector.

• Empowered participants to succeed in a tourism & hospitality role
• Built confidence to manage the demands of a customer service job
• Equipped participants to manage stress, reduce burnout, and navigate difficult interactions at work
• Supported upskilling, employee retention and onboarding for new hires

HIGHLIGHTS:

• Small, interactive classes
• Virtual or in-person instruction by certified, experienced trainers
• Participants earned certificates for each course
• Accessible from any device (computer or mobile)

DESIGNED FOR:

• Jobseekers and new entrants in the tourism & hospitality sector
• Tourism & hospitality workers seeking to upskill and advance their careers
• Employers looking to increase the resilience of their teams and support retention efforts

TRAINING OVERVIEW:

Day 1

Essentials of Service Excellence (4 hours)
Learn the tools to create exceptional service experiences for customers. 

Day 2

Stress Management (2 hours)
Explore the impact of stress on our bodies, minds, and spirits. Get strategies to manage stress in the workplace.

Emotional Intelligence (2 hours)
Learn how to harness your EQ to reduce stress, enhance communication and improve job satisfaction.

Bonus Courses

Participants will also have access to FREE self-guided eLearning courses:

• Self-Care
• Introduction to Conflict Management

Project Impact:

Between April 2023 to March 2024, OTEC trained 446 participants and engaged with 92 employers through this project. Overall, 66% of our project participants came from diverse populations. OTEC also worked with 8 training delivery partners who provided the training across Ontario.  The Accelerated Resiliency and Retention Training Series was offered at no cost to Ontario tourism and hospitality businesses throughout the project. The project leveraged Tourism SkillsNet Ontario to build awareness.

Read testimonials about OTEC’s Resiliency and Retention Training Series.

This free training opportunity has now ended. If you are interested in hearing about future opportunities, please contact us at info@tourismskillsnet.org.