OTEC works with individual high schools and school boards across Ontario, integrating our award-winning training programs into high-school curriculums. OTEC’s training aligns with the Ontario Specialist High Skills Majors (SHSM) program, delivering programming on customer service, leadership, and emotional intelligence to high-school students across the province.
Learn more about our training options for teachers and students below.
OTEC provides a great opportunity for professional development for Principals, School Board administration staff and teachers.
Service Excellence: Training Course for Teachers
Excellent customer service is the foundation of any successful business. For young people working in their first job, creating exceptional service experiences will be crucial to their success. Specially designed for teachers, this course provides you with the knowledge and skills to effectively deliver OTEC’s award-winning Service Excellence Workshop for High School Students.
Service Excellence Licencing Agreements
High school and school board Service Excellence licensing agreements are available, which allow teachers to deliver the program to their students over the course of a 12-month period. Contact us today to learn more about this option.
OTEC provides a range of training programs tailored to high school student skill development. To learn more click on the programs below.
Service Excellence for High Schools
Excellent and consistent customer service is the foundation of any successful career. OTEC’s dynamic, interactive and engaging Service Excellence workshop encourages students to go beyond basic customer service and empowers them to create memorable customer service experiences. This workshop can be delivered by one of OTEC’s master trainers virtually, or in person at your high school.
New developments and unprecedented levels of change can leave us feeling overwhelmed. Emotional Intelligence, also known as EQ, can help us to be more self-aware, understand how to lessen the impacts of our emotions and build better relationships – in both our personal and professional lives. This introduction to Emotional Intelligence workshop helps students to harness their EQ to navigate change and ambiguity better.
OTEC has a number of specialist training programs in areas including leadership, wellness and de-escalation that can be utilized for high school programming.
Connect with our team today to discuss how we can develop innovative training pathways for your students: firstname.lastname@example.org