Since the beginning of the COVID-19 pandemic, the Tourism and Hospitality sector was among the hardest-hit with regards to workforce challenges. In response, the Tourism and Hospitality Emergency Recovery (THER) project worked across Canada to accelerate destination-based recovery and to prototype tools and resources to future proof the sector in times of similar crisis.
Funded by the Government of Canada’s Future Skills Centre, the project leveraged OTEC’s workforce development collaboration and capacity-building approach to support workforce recovery planning. Consultations with industry leaders from coast to coast uncovered the specific challenges and barriers that were faced in these recovery efforts.
With a solutions-oriented approach, the project:
The findings and lessons learned alongside industry stakeholders and policymakers can be found in the reports linked below, which provide ideas, insights, tools, and solutions to support tourism recovery and help shockproof the industry against future disruption.
With over 30 years of experience navigating an ecosystem of workforce development issues, OTEC develops and tests evidence-informed approaches to sector-based workforce development. We bring our strengths in convening stakeholders across the ecosystem, developing technology-based career navigation tools and workforce intelligence insights.
If you are interested in understanding how our sector recovery tools, resources, and capacity building models can enhance the impact of your workforce strategies, please connect with us today!
This Report provides an overview of the impact of the COVID-19 pandemic on employment in Canada’s tourism sector, alongside measures to address the short-term and long-term systemic and structural issues impacting the recovery and growth of the tourism workforce.
This Summary Report provides an at-a-glance overview of the ideas, insights, tools and solutions that can support tourism recovery and help shock-proof the industry against future disruption.
This Background Report shares the findings and lessons learned alongside industry stakeholders and policymakers through the Tourism & Hospitality Emergency Recovery (THER) initiative.
Research and Technical Advisory Partners