Online Learning
OTEC delivers the training and development solutions you need, where you need them.
Whether your team members are spread across the province or the country, your organization can benefit from OTEC’s award-winning training and development programs delivered through our innovative eLearning option.
Most OTEC workshops on this page qualify for funding under the Canada-Ontario Job Grant. For more information on the Canada-Ontario Job Grant please visit Canada-Ontario Job Grant.
Service Excellence Series
Service Excellence
Creating memorable experiences for your customers requires you and your team to have the most up-to-date specialized skills and knowledge. OTEC's Service Excellence is a dynamic, interactive workshop to help you create "WOW" service experiences.
Service Excellence in COVID
As a service provider, you play a critical part in reigniting customer confidence in tourism and hospitality. This program has been put together to help you deliver exceptional service within the Covid world. It builds on the tools and skills that you already reviewed in the OTEC's Service Excellence so that you can continue to create memorable service experiences for your customers during this new reality
Service Excellence: De-escalation Training
The service industry typically faces higher-than-usual levels of stress and anxiety than other professions. At times, customers can become confrontational with workers, who then need to manage the situation. OTEC's Service Excellence: De-escalation Training will equip you with various tactics and skills that can help you mitigate difficult situations with a guest.
Leadership Series
Leadership Excellence
An interactive and engaging 4-part leadership series that will equip new, emerging and existing leaders with theories, strategies and tools to develop their leadership skills. It focuses on the vital role managers and supervisors play in leading organizations to develop and perform successfully in the workplace.
Emerging Leaders Series
The Emerging Leaders Series will provide you with the foundational skills to lead others, communicate effectively using your emotional intelligence, build effective teams, and handle potential conflict situations. This four-part series can be taken in its entirety or broken into modules to accommodate your specific learning needs.
Self-care and Wellness
Self-care
Although we may realize that self-care is important for our wellbeing, many of us make excuses or find it difficult to overcome barriers to adapting personal self-care practices. In this workshop, participants will learn about what self-care is and how it positively impacts our health and well-being. Participants will review the impact to those around us when we care for ourselves and set personal goals for ongoing selfcare during these difficult times.
ServiceEQ
Emotional Intelligence, or EQ as it is commonly referred to, is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, and cope with challenges. This interactive training will provide you with strategies for leveraging and developing your Emotional Intelligence in both your personal life and during your work within the Hospitality Industry.
It's Your Shift
This exclusive hospitality training program for creating a safe and welcoming work environment, consists of two online learning modules and includes case studies on successful industry practices. Frontline and management teams will be equipped with the knowledge and up to date resources they need to implement safe intervention practices.
Training Update: It’s Your Shift was developed by the Ontario Restaurant Hotel & Motel Association (ORHMA) in partnership with the Ontario Tourism Education Corporation (OTEC) and Tourism HR Canada (THRC). Pilot funding for this exclusive hospitality training program ended March 31st, 2019.
If you are interested in completing the training, or bringing this training to your organization, please contact OTEC for registration instructions.
Disinfect Right
Disinfect Right™ teaches recognized guidelines and protocols typically followed in healthcare to the general public through a 24/7 online program. In this 90-minute program, learners gain knowledge of how to safely and effectively use disinfectants to remove microorganisms from surfaces.
Custom Online Learning
We develop unique, customized web-based programs for organizations that incorporates feedback, clear navigation, dynamic animation and graphics to enhance the learning experience, while remaining budget conscious.
OTEC’s web-based learning approach is similar to our approach with classroom learning. This format is ideal for organizations with multiple new hires over an extended period of time, or for organizations where team members require the flexibilty of self-paced learning.
OTEC’s eLearning programs include a variety of learning formats including web-based, e-classroom, webinars, and mobile communication. Recent projects have included a webinar for TIAO and an eLearning program for the Tourism Partnership of Niagara.
OTEC can develop a custom designed eLearning program for your organization that offers the same high-quality programs with online convenience and flexibility.
For more information about OTEC’s eLearning programs please contact:
Daniel Drakeford
Manager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org