Online Learning

Service Excellence

Creating memorable experiences for your customers requires you and your team to have the most up-to-date specialized skills and knowledge. OTEC's Service Excellence is a dynamic, interactive workshop to help you create "WOW" service experiences.

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Service Excellence in COVID

As a service provider, you play a critical part in reigniting customer confidence in tourism and hospitality. This program has been put together to help you deliver exceptional service within the Covid world. It builds on the tools and skills that you already reviewed in the OTEC's Service Excellence so that you can continue to create memorable service experiences for your customers during this new reality

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Service Excellence: De-escalation Training

The service industry typically faces higher-than-usual levels of stress and anxiety than other professions. At times, customers can become confrontational with workers, who then need to manage the situation. OTEC's Service Excellence: De-escalation Training will equip you with various tactics and skills that can help you mitigate difficult situations with a guest.  

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Leadership Excellence

An interactive and engaging 4-part leadership series that will equip new, emerging and existing leaders with theories, strategies and tools to develop their leadership skills. It focuses on the vital role managers and supervisors play in leading organizations to develop and perform successfully in the workplace.

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Emerging Leaders Series

The Emerging Leaders Series will provide you with the foundational skills to lead others, communicate effectively using your emotional intelligence, build effective teams, and handle potential conflict situations. This four-part series can be taken in its entirety or broken into modules to accommodate your specific learning needs.

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Emotional Intelligence, or EQ as it is commonly referred to, is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, and cope with challenges. This interactive training will provide you with strategies for leveraging and developing your Emotional Intelligence in both your personal life and during your work within the Hospitality Industry.

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This exclusive hospitality training program for creating a safe and welcoming work environment, consists of two online learning modules and includes case studies on successful industry practices. Frontline and management teams will be equipped with the knowledge and up to date resources they need to implement safe intervention practices.

Training Update: It’s Your Shift was developed by the Ontario Restaurant Hotel & Motel Association (ORHMA) in partnership with the Ontario Tourism Education Corporation (OTEC) and Tourism HR Canada (THRC). Pilot funding for this exclusive hospitality training program ended March 31^st, 2019.

If you are interested in completing the training, or bringing this training to your organization, please contact OTEC for registration instructions.

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Disinfect Right™ teaches recognized guidelines and protocols typically followed in healthcare to the general public through a 24/7 online program. In this 90-minute program, learners gain knowledge of how to safely and effectively use disinfectants to remove microorganisms from surfaces. 

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We develop unique, customized web-based programs for organizations that incorporates feedback, clear navigation, dynamic animation and graphics to enhance the learning experience, while remaining budget conscious.

OTEC’s web-based learning approach is similar to our approach with classroom learning. This format is ideal for organizations with multiple new hires over an extended period of time, or for organizations where team members require the flexibilty of self-paced learning.