Online Learning

Service Excellence

Creating memorable experiences for your customers requires you and your team to have the most up-to-date specialized skills and knowledge. OTEC's Service Excellence is a dynamic, interactive workshop to help you create "WOW" service experiences.

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Service Excellence in COVID

As a service provider, you play a critical part in reigniting customer confidence in tourism and hospitality. This program has been put together to help you deliver exceptional service within the Covid world. It builds on the tools and skills that you already reviewed in the OTEC's Service Excellence so that you can continue to create memorable service experiences for your customers during this new reality

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Leadership Excellence

An interactive and engaging 4-part leadership series that will equip new, emerging and existing leaders with theories, strategies and tools to develop their leadership skills. It focuses on the vital role managers and supervisors play in leading organizations to develop and perform successfully in the workplace.

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Emerging Leaders Series

The Emerging Leaders Series will provide you with the foundational skills to lead others, communicate effectively using your emotional intelligence, build effective teams, and handle potential conflict situations. This four-part series can be taken in its entirety or broken into modules to accommodate your specific learning needs.

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Introduction to Emotional Intelligence

New developments and unprecedented levels of change can leave us feeling overwhelmed. Emotional Intelligence, also known as EQ, can help us to be more self-aware, understand our emotions, and express our feelings to help to lessen the impacts of emotion, and build better relationships - both in our personal and professional lives. This workshop is an introduction to Emotional Intelligence with an emphasis on how it can help you to better navigate these changing times.

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Managing Negative Thinking

During these difficult and changing times, it can be challenging to maintain a positive outlook. This workshop will help you to identify how our mindset is connected to our outlook on life. It explores our circle of control and how we can improve our outlook to achieve the benefits of positive thinking.

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Self-Care Wellness

Although we may realize that self-care is important for our well-being, many of us make excuses or find it difficult to overcome barriers to adapting personal self-care practices. In this workshop, participants will spend time talking and learning about what self-care is and how it positively impacts our health and well-being. Participants will review the impact to those around us when we care for ourselves and set personal goals for on-going self-care during these difficult times.

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Stress Management

The Covid-19 pandemic has created higher levels of stress and anxiety for everyone. Research shows that knowing how to manage stress can improve your health, quality of life, and well-being. It's important that we take time for ourselves and find ways to overcome stress in our lives. This two-hour virtual workshop covers techniques to help you cope with stress and maintain a positive lifestyle.

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Emotional Intelligence, or EQ as it is commonly referred to, is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, and cope with challenges. This interactive training will provide you with strategies for leveraging and developing your Emotional Intelligence in both your personal life and during your work within the Hospitality Industry.

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Thank you for your interest in It’s Your Shift - an innovative training and awareness program for the prevention of sexual harassment and violence.

Training Update: It’s Your Shift was developed by the Ontario Restaurant Hotel & Motel Association (ORHMA) in partnership with the Ontario Tourism Education Corporation (OTEC) and Tourism HR Canada (THRC). Pilot funding for this exclusive hospitality training program ended March 31^st, 2019.

If you are interested in completing the training, or bringing this training to your organization, please contact OTEC for registration instructions.

About the Program: This exclusive hospitality training program for creating a safe and welcoming work environment, consists of two online learning modules and includes case studies on successful industry practices. Frontline and management teams will be equipped with the knowledge and up to date resources they need to implement safe intervention practices.

Make The Shift: This module will introduce why sexual harassment and violence is harmful and what an employee can do about it. It further outlines the key steps to becoming a SHIFT Champion by exploring the SHIFT model. Make the Shift is intended for frontline hospitality professionals.

Own The Shift and Recognize: In this module, you will explore inappropriate, sexually-charged behaviour in the hospitality workplace. You will learn how to tell if a specific behaviour is inappropriate, as well as how to recognize if the behaviour is unwelcome.

Own The Shift and Respond: In this module, you’ll have a chance to think about what to do if you see something that isn’t right. This module will focus on ways to intervene safely and effectively.

Own The Shift and Reduce: This module is about the bigger picture – what you can do to reduce the likelihood of sexually charged, inappropriate and/or illegal behaviour from happening at work in the first place.

Lead The Shift: In this module managers or supervisors will learn why sexual harassment and violence is harmful to your organization and what an employer can do about it. It further outlines the key steps to becoming a SHIFT Leader by exploring the SHIFT model to help support the shift in culture to a workplace of zero tolerance of sexual harassment.

Lead the Shift is intended for hospitality managers and owner-operators.

Partners:

We develop unique, customized web-based programs for organizations that incorporates feedback, clear navigation, dynamic animation and graphics to enhance the learning experience, while remaining budget conscious.

OTEC’s web-based learning approach is similar to our approach with classroom learning. This format is ideal for organizations with multiple new hires over an extended period of time, or for organizations where team members require the flexibilty of self-paced learning.