Service Excellence Series
Excellent and consistent customer service is the foundation of any successful business.
The Service Excellence Series of full and half-day customer service workshops focus on the critical role individuals play in building customer loyalty and creating positive service experiences.
Most OTEC workshops on this page qualify for funding under the Canada-Ontario Job Grant. For more information on the Canada-Ontario Job Grant please visit Canada-Ontario Job Grant
Service Excellence
Excellent and consistent customer service is the foundation of any successful business.
OTEC’s most popular flagship program Service Excellence, has been newly revised as of January 2020. Developed with the most up to date service theories, best practices and tools, this is a must attend program for those wishing to achieve excellence in the delivery of customer service.
OTEC’s dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers them to create memorable service experiences for their customers.
This program is available in industry specific versions and can be customized for your own organization’s goals.
Essentials of Service Excellence
This program provides tools to focus on the important role of the individual in building client loyalty, creating a positive impression, and contributing to a workplace service culture.
Service Excellence eLearning
Creating memorable experiences for your customers requires you and your team to have the most up-to-date specialized skills and knowledge. OTEC’s Service Excellence is a dynamic, interactive workshop to help you create “WOW” service experiences.
Accessible Service Excellence
This program provides the concepts, model and tools to further enhance skill and confidence when providing service to persons with a disability or accessibility needs.