Woman smiling looking at the camera OTEC Service Excellence

Service Excellence Series

Excellent and consistent customer service is the foundation of any successful business.

The Service Excellence Series of full and half-day customer service workshops focus on the critical role individuals play in building customer loyalty and creating positive service experiences.

Most OTEC workshops on this page qualify for funding under the Canada-Ontario Job Grant. For more information on the Canada-Ontario Job Grant please visit  Canada-Ontario Job Grant


Service Excellence 

Excellent and consistent customer service is the foundation of any successful business.

OTEC’s most popular flagship program Service Excellence, has been newly revised as of January 2020. Developed with the most up to date service theories, best practices and tools, this is a must attend program for those wishing to achieve excellence in the delivery of customer service.

OTEC’s new dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers them to create memorable service experiences for their customers.

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Service Excellence in COVID e-Learning

As a service provider, you play a critical part in reigniting customer confidence in tourism and hospitality. This program has been put together to help you deliver exceptional service within the Covid world. It builds on the tools and skills that you already reviewed in the OTEC’s Service Excellence so that you can continue to create memorable service experiences for your customers during this new reality

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Service Smarts: Intelligence for Service Success

This half-day workshop utilizes the latest methodologies and service techniques to prepare individuals with the skills and thought processes to create memorable service experiences. Engaging and interactive, this progressive workshop combines dynamic learning formats including videos, games, exercises and real life simulations. Utilizing emotional intelligence, service professionals will leave the workshop with the tools and skills to become service concierges. 

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Essentials of Service Excellence

This program provides tools to focus on the important role of the individual in building client loyalty, creating a positive impression, and contributing to a workplace service culture.

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Service Excellence eLearning

Creating memorable experiences for your customers requires you and your team to have the most up-to-date specialized skills and knowledge. OTEC’s Service Excellence is a dynamic, interactive workshop to help you create “WOW” service experiences.

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Overcoming Difficult Service Situations

This program provides tools to identify the various ingredients that contribute to difficult customer situations; understand and overcome them and demonstrate how customer recovery can benefit your organization.

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Creating Memorable Experiences

This half day program provides front-line service professionals with guidelines and tools to create memorable experiences for their customers.

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Building a Culture of Service Excellence

This program provides managers with the tools to build a customer centric organization utilizing the most up to date customer service strategies for building and sustaining a culture of service excellence.

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Accessible Service Excellence

This program provides the concepts, model and tools to further enhance skill and confidence when providing service to persons with a disability or accessibility needs.

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Volunteer Excellence

This program provides customer service skills to volunteers to provide the ultimate experience.

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