Close this search box.
Rear view of a woman sitting in audience looking back at a colleague and smiling during a conference. Businesswoman smiling during a presentation.

Public Sessions

Service Excellence (Virtual)

Excellent and consistent customer service is the foundation of any successful business. Developed with the most up-to-date service theories, best practices and tools, this is a must-attend program for those wishing to achieve excellence in the delivery of customer service. OTEC’s dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers them to create memorable service experiences for their customers.

Contact Us   Download PDF 

Service Excellence: Training Course for Teachers (Virtual)

Excellent customer service is the foundation of any successful business. For young people working in their first job, creating exceptional service experiences will be key to their success. Specially designed for teachers, this course provides you with the knowledge and skills to effectively deliver OTEC’s award-winning Service Excellence Workshop for High School Students.

Contact Us   Download PDF 

Training and Facilitation Excellence (Virtual)

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

Contact Us   Download PDF 

Designated Trainer Program for Service Excellence (Virtual)

Ensure your team has the most up-to-date skills and knowledge to create exceptional experiences for your customers. OTEC’s Designated Trainer Program teaches you how to deliver OTEC’s flagship Service Excellence Training in your organization.

Contact Us   Download PDF 


Download Resource