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Emerit Skills Training & Certification

 

Thousands of successful tourism and hospitality professionals, working for some of the best companies in Canada and around the world, have improved their skills and knowledge and advanced their career with emerit.

OTEC is the exclusive certifying body of emerit in Ontario and provides customized solutions for tourism businesses based on the emerit National Occupational Standards. Be the best in your industry! Visit emerit.ca for more information on off-the-shelf solutions to improve your business and professional standards or contact us today.

emerit Training Solutions are based on National Occupational Standards, which list the skills and knowledge required to be successful in an occupation, and are available for a wide range of tourism and hospitality professions. Developed and validated by industry experts, emerit National Occupational Standards represent the skills established employers look for in new hires, and reflect actual workplace conditions and current issues affecting the occupation.

If you are interested in ordering workbooks or exams for any emerit program, please contact Emma Dixon at edixon@otec.org.

emerit Workplace Essentials

emerit Workplace Essentials gives you the foundation to build a career filled with endless opportunities, in any occupation.

This training will help you develop transferable skills employers look for when making hiring decisions—skills that are the building blocks all occupations are based on.

While the learning material in Workplace Essentials is applicable to any industry, it also includes additional information geared specifically towards the tourism sector. This special additional material draws on emerit’s years of experience working with tourism leaders in both industry and education, and gives you an even bigger head start in any tourism or hospitality career you might choose. Additional training and Professional Certification are also available from emerit for many tourism occupations.

emerit Food and Beverage Server

The emerit Food and Beverage Server program teaches the knowledge and skills you need to excel as a server in the industry. This training is forged on the industry tables, with real-life practical work environments that range from sports bars to 5-star dining experiences. It will cover the art of table service, effective sales techniques, and dealing with difficult customers. This is just the tip of the iceberg.

emerit Housekeeping Room Attendant

emerit Housekeeping Room Attendant training ensures you pay attention to the little details while performing your general duties efficiently and thoroughly. The course includes all the fundamentals of good housekeeping—as well as resources and tips to take you from an average to an exceptional Housekeeper. You will gain the skills to consistently create memorable experiences for guests.

emerit Kitchen Helper

With emerit training, you will quickly become the go-to person to assist with food preparation, storage, and maintaining a safe working environment. Kitchen Helpers trained with emerit master the tools of the kitchen trade from basic cutlery to oven operations. Working behind the scenes, you will help create memorable dining experiences so guests stay longer and generate positive word of mouth for your establishment.

emerit Freshwater Fishing Guide

Freshwater Fishing Guide training from emerit equips you with the knowledge to minimize environmental impact, plan trips and educate others on the basics of fishing. With emerit training, you will develop your innate leadership talents and use your passion for fishing to create unforgettable expeditions for your customers.

emerit Front Desk Agent

Front Desk Agents hold a wealth of knowledge about your property and the attractions surrounding it. Their recommendations can turn good visits into great ones. The way they interact, engage with, and support your patrons will directly affect the reviews you receive online, the word of mouth referrals they give to their friends and family, and if they return.

Once your Front Desk Agents are fully emerit trained, they will:

  • Generate more sales by offering upsells and promotions
  • Encourage return visits through exceptional customer experiences
  • Create word of mouth referrals and positive reviews from satisfied guests

emerit Canadian Workplace Essentials

Transition into a new workplace can be a challenge. For new workers in Canada, it is essential to develop a clear understanding of the values and attitudes Canadian employers are looking for.

The emerit Canadian Workplace Essentials Training Guide and Workbook were developed in collaboration with tourism industry professionals and the Tourism HR Canada. These resources provide key to support to tourism supervisors, job coaches and job trainers to deliver effective lessons that help new workers succeed in the Canadian tourism industry.

emerit Workplace Essentials

emerit Workplace Essentials gives you the foundation to build a career filled with endless opportunities, in any occupation.

This training will help you develop transferable skills employers look for when making hiring decisions—skills that are the building blocks all occupations are based on.

While the learning material in Workplace Essentials is applicable to any industry, it also includes additional information geared specifically towards the tourism sector. This special additional material draws on emerit’s years of experience working with tourism leaders in both industry and education, and gives you an even bigger head start in any tourism or hospitality career you might choose. Additional training and Professional Certification are also available from emerit for many tourism occupations.