Training Solutions
As leaders in Customer Service, Leadership Strategy and training, OTEC offers a variety of innovative training for the front line to management to help your organization develop, perform, and succeed.
Facilitated, online, blended learning or custom-built solutions ensure OTEC has an option suited to any business or organization’s needs. Let our training experts provide you with the tools, resources, and knowledge to attract and retain employees, to hire the best, and engage all generations of your workforce!
New for 2023: Inclusive Service Excellence
OTEC’s Inclusive Service Excellence eLearning course equips service professionals with the knowledge and skills to meet the needs of a diverse customer base. This dynamic and interactive course is built on a customer-centric service model, meets AODA standards for online learning, and is delivered using a range of interactive approaches.
Training FAQs
Does OTEC offer online learning?
Yes! OTEC offers a range of online learning programs in areas including Service Excellence, Leadership & De-escalation.
To learn more about OTEC's eLearning programs, or to request a demo, please contact:
Daniel DrakefordManager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
How can I register myself and/or a group of my employees for an OTEC training program?
To register for an upcoming training session - or to learn more about OTEC's programs - please contact our Business Development team:
Daniel Drakeford
Manager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
What is emerit certification and who recognizes it?
Many emerit training products have a Professional Certification option so you can receive recognition for your tourism skills and experience. The Professional Certifications are based on National Occupational Standards that are developed and regularly updated by the Tourism HR Canada.
OTEC partners with Tourism HR Canada to administer and deliver the emerit range of training products and Professional Certifications to organizations, educational institutions and individuals across Ontario.
To learn more about emerit programming, please contact our Business Development team:
Daniel Drakeford
Manager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
What are the costs for OTEC training packages and how do I purchase them for my organization?
OTEC offers tailored training solutions and services to support the individual needs of each client. For further information on our training solutions and pricing, please contact our Business Development team:
Daniel Drakeford
Manager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
Can OTEC deliver a training session at my organization or do I need to have my employees come to your Toronto Office?
For your convenience, OTEC’s team of Certified Trainers are located across Ontario. To arrange the facilitation of exceptional OTEC Training programs in your organization, please contact our Business Development team:
Daniel DrakefordManager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
How can I organize an OTEC training program at my location and what are the costs involved?
The OTEC Team is always available to provide consulting services or training programs to help your organization, develop, perform and succeed!
Call us today and let OTEC design and deliver a training program at your location that fits your budget and achieves your goals:
Daniel DrakefordManager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org