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Training Solutions

As leaders in customer service, leadership strategy, and training, OTEC offers a variety of innovative training for the front line and management to help your organization develop, perform, and succeed. 

Facilitated, online, blended learning or custom-built solutions ensure OTEC has an option suited to any business or organization’s needs. Let our training experts provide you with the tools, resources, and knowledge to attract and retain employees, to hire the best, and engage all generations of your workforce!

To learn more about our training solutions and request your free quote, reach out today:

New! Inclusive Service Excellence Training

OTEC’s Inclusive Service Excellence eLearning course equips service professionals with the knowledge and skills to meet the needs of a diverse customer base. This dynamic and interactive course is built on a customer-centric service model, meets AODA standards for online learning, and is delivered using a range of interactive approaches.

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Training FAQs

Yes! OTEC offers a range of online learning programs in areas including Service Excellence, Leadership & De-escalation.
To learn more about OTEC's eLearning programs, or to request a demo, please contact us. 

To register for an upcoming training session - or to learn more about OTEC's programs - please contact us.

Many emerit training products have a Professional Certification option so you can receive recognition for your tourism skills and experience. The Professional Certifications are based on National Occupational Standards that are developed and regularly updated by the Tourism HR Canada.
OTEC partners with Tourism HR Canada to administer and deliver the emerit range of training products and Professional Certifications to organizations, educational institutions and individuals across Ontario.
To learn more about emerit programming, please contact us.

OTEC offers tailored training solutions and services to support the individual needs of each client. For further information on our training solutions and pricing, please contact us.

For your convenience, OTEC’s team of Certified Trainers are located across Ontario. To arrange the facilitation of exceptional OTEC Training programs in your organization, please contact us. 

The OTEC Team is always available to provide consulting services or training programs to help your organization, develop, perform and succeed!

Contact us today and let OTEC design and deliver a training program at your location that fits your budget and achieves your goals.


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