Training Solutions
As leaders in Customer Service, Leadership Strategy and training OTEC offers a variety of innovative training for the front line to management to help your organization develop, perform, and succeed.
Facilitated, online, blended learning or custom-built solutions ensure OTEC has an option suited to any business or organization’s needs. Let our training experts provide you with the tools, resources, and knowledge to attract and retain employees, to hire the best, and engage all generations of your workforce!
Training FAQs
Does OTEC offer online learning?
Yes!
Service Excellence Dynamics is an engaging one hour eLearning course that has been designed to help individuals acquire the skills and knowledge necessary for creating memorable service experiences. This online course is available 24/7.
OTEC can customize or develop online learning program personalized to your organization. If you are looking for customized online learning or Service Excellence Dynamics, please contact:
Daniel DrakefordManager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
How can I register myself and/or a group of my employees for an OTEC training program?
Check our training programs and find out the options we offer you. If you have any questions about our training calendar or registration, please, contact us or email:
Daniel Drakeford
Manager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
What is emerit certification and who recognizes it?
Many emerit training products have a Professional Certification option so you can receive recognition for your tourism skills and experience. The Professional Certifications are based on National Occupational Standards that are developed and regularly updated by the Tourism HR Canada.
They are recognized both within Canada and abroad. OTEC partners with Tourism HR Canada to administer and deliver the emerit range of training products and Professional Certifications to organizations, educational institutions and individuals across Ontario.
The costs for emerit Professional Certifications vary based on the level (front line, specialist or managerial) and components of the chosen program.
For assistance setting up your client login please contact our project coordinator.
Daniel Drakeford
Manager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
What are the costs for OTEC training packages and how do I purchase them for my organization?
OTEC does not list prices for our products or services because we tailor them to your specific needs. OTEC offers a personalized product.
Contact us and we’ll help you design a program that fits your budget and achieves your goals.
If you’re already an OTEC client, you can order OTEC training packages by emailing the Client Centre.
Daniel Drakeford
Manager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
Can OTEC deliver a training session at my organization or do I need to have my employees come to your Toronto Office?
For your convenience, OTEC’s team of Certified Trainers are conveniently located across Ontario. Contact us today to arrange facilitation of exceptional OTEC Training programs in your organization!
OTEC can customize or develop online learning program personalized to your organization. If you are looking for customized online learning or Service Excellence Dynamics, please contact:
Daniel DrakefordManager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
How can I organize an OTEC training program at my location and what are the costs involved?
The OTEC Team is always available to provide consulting services or training programs to help your organization, develop, perform and succeed!
Call us today and let OTEC design and deliver a training program at your location that fits your budget and achieves your goals:
Daniel DrakefordManager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org