Woman airport assistant on the phone helping client to board plane

FAQs

Yes!
Service Excellence Dynamics is an engaging one hour eLearning course that has been designed to help individuals acquire the skills and knowledge necessary for creating memorable service experiences. This online course is available 24/7.

OTEC can customize or develop online learning program personalized to your organization. If you are looking for customized online learning or Service Excellence Dynamics, please contact:

Emma Dixon
Assistant Manager, Client Solutions
edixon@otec.org
416.622.1975 ext. 245

Check our training programs and find out the options we offer you. If you have any questions about our training calendar or registration, please, contact us or email:

Emma Dixon
Assistant Manager, Client Solutions
edixon@otec.org
416.622.1975 ext. 245

Many emerit training products have a Professional Certification option so you can receive recognition for your tourism skills and experience. The Professional Certifications are based on National Occupational Standards that are developed and regularly updated by the Tourism HR Canada.

They are recognized both within Canada and abroad. OTEC partners with Tourism HR Canada to administer and deliver the emerit range of training products and Professional Certifications to organizations, educational institutions and individuals across Ontario.

The costs for emerit Professional Certifications vary based on the level (front line, specialist or managerial) and components of the chosen program.

For assistance setting up your client login please contact our project coordinator:

Kim Mansukhani
Coordinator, Training and Events
416.622.1975 ext. 215
kmansukhani@otec.org

OTEC does not list prices for our products or services because we tailor them to your specific needs. OTEC offers a personalized product. 

Contact us and we’ll help you design a program that fits your budget and achieves your goals.

If you’re already an OTEC client, you can order OTEC training packages by emailing the Client Centre.

Please, contact:
Emma Dixon
Assistant Manager, Client Solutions
edixon@otec.org
416.622.1975 ext. 245

For your convenience, OTEC’s team of Certified Trainers are conveniently located across Ontario. Contact us today to arrange facilitation of exceptional OTEC Training programs in your organization!

OTEC can customize or develop online learning program personalized to your organization. If you are looking for customized online learning or Service Excellence Dynamics, please contact:

Emma Dixon
Assistant Manager, Client Solutions
edixon@otec.org
416.622.1975 ext. 245

The OTEC Team is always available to provide consulting services or training programs to help your organization, develop, perform and succeed!

Call us today and let OTEC design and deliver a training program at your location that fits your budget and achieves your goals:

Emma Dixon
Assistant Manager, Client Solutions
edixon@otec.org
416.622.1975 ext. 245

For Schools:

Yes!

OTEC’s Service Excellence Series of workshops are available for delivery in High Schools. In addition, teachers can be certified to deliver OTEC’s Service Excellence program to their students through a licensing agreement with OTEC and the designated school/board.

For more information on bringing OTEC in to deliver a workshop to your students or have one of your teachers be certified to deliver Service Excellence, please contact:

Emma Dixon

Assistant Manager, Client Solutions
416.622.1975 ext. 245
edixon@otec.org

OTEC Learning Centre Location:

OTEC’s Head Office and Learning Centre is located at:

21 Four Seasons Place
Suite 300
Toronto, ON M9B 6J8

Getting to our office is easy.
Access Google Maps: Suite 300, 21 Four Seasons Place, Toronto, ON M9B 6J8

Note: Metered parking is available at our corporate complex for a maximum of $7.00 per day.

Via the TTC:

  • Take the Westbound subway to Kipling station (the last stop)
  • Take bus number 111 from Kipling station
  • Get off at corner of The East Mall and Burnhamthorpe Road
  • You will see: Etobicoke Medical Centre diagonally across the road and a building behind it with a blue “SYSCO” sign (this is Building 21, where OTEC is located!)
  • Cross the road, and walk towards the building
  • We are in Building 21 on the 3rd Floor!

Yes. The Crowne Plaza Toronto Airport.
Most of our participants from outside of the Greater Toronto Area stay here and receive a special OTEC rate!

Address:

33 Carlson Court
Toronto, ON M9W 6H5

Reservations: 1-800-268-3300 quote OTEC

The OTEC Head Office in Toronto is open Monday through to Friday from 9am to 5pm, except weekends and statutory holidays.

Dina Jeffery
Director, Finance and Operations
416-622-1975 ext. 214 
djeffery@otec.org