FAQs
Does OTEC offer online learning?
Yes!
Service Excellence Dynamics is an engaging one hour eLearning course that has been designed to help individuals acquire the skills and knowledge necessary for creating memorable service experiences. This online course is available 24/7.
OTEC can customize or develop online learning program personalized to your organization. If you are looking for customized online learning or Service Excellence Dynamics, please contact:
Daniel DrakefordManager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
How can I register myself and/or a group of my employees for an OTEC training program?
Check our training programs and find out the options we offer you. If you have any questions about our training calendar or registration, please, contact us or email:
Daniel DrakefordManager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
What is emerit certification and who recognizes it?
Many emerit training products have a Professional Certification option so you can receive recognition for your tourism skills and experience. The Professional Certifications are based on National Occupational Standards that are developed and regularly updated by the Tourism HR Canada.
They are recognized both within Canada and abroad. OTEC partners with Tourism HR Canada to administer and deliver the emerit range of training products and Professional Certifications to organizations, educational institutions and individuals across Ontario.
The costs for emerit Professional Certifications vary based on the level (front line, specialist or managerial) and components of the chosen program.
For assistance setting up your client login please contact our project coordinator:
Daniel Drakeford
Manager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
What are the costs for OTEC training packages and how do I purchase them for my organization?
OTEC does not list prices for our products or services because we tailor them to your specific needs. OTEC offers a personalized product.
Contact us and we’ll help you design a program that fits your budget and achieves your goals.
If you’re already an OTEC client, you can order OTEC training packages by emailing the Client Centre.
Please, contact:Daniel DrakefordManager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
Can OTEC deliver a training session at my organization or do I need to have my employees come to your Toronto Office?
For your convenience, OTEC’s team of Certified Trainers are conveniently located across Ontario. Contact us today to arrange facilitation of exceptional OTEC Training programs in your organization!
OTEC can customize or develop online learning program personalized to your organization. If you are looking for customized online learning or Service Excellence Dynamics, please contact:
Daniel DrakefordManager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
How can I organize an OTEC training program at my location and what are the costs involved?
The OTEC Team is always available to provide consulting services or training programs to help your organization, develop, perform and succeed!
Call us today and let OTEC design and deliver a training program at your location that fits your budget and achieves your goals:
Daniel DrakefordManager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
For Schools:
Are any OTEC programs available for delivery in high schools?
Yes!
OTEC’s Service Excellence Series of workshops are available for delivery in High Schools. In addition, teachers can be certified to deliver OTEC’s Service Excellence program to their students through a licensing agreement with OTEC and the designated school/board.
For more information on bringing OTEC in to deliver a workshop to your students or have one of your teachers be certified to deliver Service Excellence, please contact:
Daniel Drakeford
Manager, Business Development
416.622.1975 ext. 297
ddrakeford@otec.org
OTEC Learning Centre Location:
Where is the OTEC Learning Centre and Head Office located in Toronto?
OTEC’s Head Office and Learning Centre is located at:
21 Four Seasons PlaceSuite 300
Toronto, ON M9B 6J8
OTEC respectfully acknowledges that our head office is situated on the traditional territory of the Wendat, the Anishinaabeg, Haudenosaunee, Métis and the Mississaugas of the New Credit First Nation and that our work spans many Territories and Treaty areas. Today, our meeting places are still the home to diverse First Nations, Inuit and Métis peoples, and we are grateful to have the opportunity to work on this land. OTEC would like to pay tribute to the legacy of all First Peoples of Canada and accept the responsibility to honour all our relations.
How can I get to OTEC’s Learning Centre and Head Office?
Getting to our office is easy.
Access Google Maps: Suite 300, 21 Four Seasons Place, Toronto, ON M9B 6J8
Note: Metered parking is available at our corporate complex for a maximum of $7.00 per day.
How can I get to the OTEC Learning Centre by public transit?
Via the TTC:
- Take the Westbound subway to Kipling station (the last stop)
- Take bus number 111 from Kipling station
- Get off at corner of The East Mall and Burnhamthorpe Road
- You will see: Etobicoke Medical Centre diagonally across the road and a building behind it with a blue “SYSCO” sign (this is Building 21, where OTEC is located!)
- Cross the road, and walk towards the building
- We are in Building 21 on the 3rd Floor!
Are there accommodations close to the OTEC office in Toronto?
Yes. The Crowne Plaza Toronto Airport.
Most of our participants from outside of the Greater Toronto Area stay here and receive a special OTEC rate!
Address:
33 Carlson Court
Toronto, ON M9W 6H5
Reservations: 1-800-268-3300 quote OTEC
What are the hours of operation for your Head Office?
The OTEC Head Office in Toronto is open Monday through to Friday from 9am to 5pm, except weekends and statutory holidays.
