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Public Sessions 2020

November 2020

OTEC’s newly revised Service Excellence (Online)

OTEC’s foundational Service Excellence program has been refreshed to explore customer service from a variety of perspectives with emotional intelligence (EI) lens. Being emotionally intelligent and communicating effectively with customers will help employees create and deliver memorable service experiences.

When: November 24, 2020 (4-hours)
Where: Zoom-based online webinar
Cost: $220.00 + HST

Service Excellence for High School Teachers (Online)

Excellent and consistent customer service is the cornerstone of today’s successful businesses. High schools recognize this and over 300 English and French schools within the public and separate school boards deliver OTEC’s flagship Service Excellence program in their Co-op, OYAP and SHSM programs. Learn to facilitate this popular program and equip your students with essential business tools and practical techniques to generate lasting first impressions, build customer loyalty and overcome difficult customer situations.

When: November 24, 2020 (4-hours)
Where: Zoom-based online webinar
Cost: $500.00 + hst

Training and Facilitation Excellence (Online)

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

When: November 25-26 (4-hours each day)
Where: Zoom-based online webinar
Cost: $1,050.00 + hst

OTEC’s newly revised Designated Trainer Program for Service Excellence (Online)

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

When: November 24-26 (4-hours each day)
Where: Zoom-based online webinar
Cost: $1,625.00 + hst (with a minimum purchase of 30 workbooks*)

 

Upcoming Workshops in 2021

 

February 2021

  • February 9, 2021: Service Excellence
  • February 9, 2021: Service Excellence for High Schools
  • February 10-11, 2021: Training and Facilitation Excellence
  • February 9-11, 2021: Designated Trainer Program for Service Excellence

April 2021

  • April 13, 2021: Service Excellence
  • April 13, 2021: Service Excellence for High Schools
  • April 14-15, 2021: Training and Facilitation Excellence
  • April 13-15, 2021: Designated Trainer Program for Service Excellence

May 2021

  • May 25, 2021: Service Excellence
  • May 25, 2021: Service Excellence for High Schools
  • May 26-27, 2021: Training and Facilitation Excellence
  • May 25-27, 2021: Designated Trainer Program for Service Excellence

To register for one of OTEC’s upcoming public sessions, please contact:

Emma Dixon
Assistant Manager, Client Solutions
edixon@otec.org
416.622.1975 ext. 245