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Public Sessions 2021

Service Excellence (Virtual)

OTEC’s foundational Service Excellence program has been refreshed to explore customer service from a variety of perspectives with emotional intelligence (EI) lens. Being emotionally intelligent and communicating effectively with customers will help employees create and deliver memorable service experiences.

Upcoming dates:

  • May 25, 2021

Where: Zoom-based online webinar (9:30 am – 3:30 pm)
Cost: $220.00 + HST

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Service Excellence for High Schools (Virtual)

Excellent and consistent customer service is the cornerstone of today’s successful businesses. High schools recognize this and over 300 English and French schools within the public and separate school boards deliver OTEC’s flagship Service Excellence program in their Co-op, OYAP and SHSM programs. Learn to facilitate this popular program and equip your students with essential business tools and practical techniques to generate lasting first impressions, build customer loyalty and overcome difficult customer situations.

Upcoming dates:

  • May 25, 2021

Where: Zoom-based online webinar (9:30 am – 3:30 pm)
Cost: $500.00 + hst

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Training and Facilitation Excellence (Virtual)

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

Upcoming dates:

  • May 26-27, 2021

Where: Zoom-based online webinar (2-days, 9:30 am – 3:30 pm each day)
Cost: $1,050.00 + hst

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Designated Trainer Program for Service Excellence (Virtual)

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

Upcoming dates:

  • May 25-27, 2021

Where: Zoom-based online webinar (3-days, 9:30 am – 3:30 pm each day)
Cost: $1,625.00 + hst (with a minimum purchase of 30 workbooks*)

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To register for one of OTEC’s upcoming public sessions, please contact:

Emma Dixon
Assistant Manager, Client Solutions
edixon@otec.org
416.622.1975 ext. 245