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Service Excellence Ontario  | Service Excellence Training by OTEC



The Ontario Tourism Education Corporation (OTEC) helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging training workshops and seminars, human resource tools and industry-specific emerit occupational certification are designed for tourism and hospitality, healthcare, retail, transportation, financial, law enforcement , education and a host of other service sectors.

Improve your business’ ability to attract, retain and develop high performers – let OTEC’s experts help to identify skill gaps, set goals and develop a customized training program to achieve them.

Superior performance and productivity are only a click away – contact us for your service excellence training needs today!

Click here for OTEC's Corporate Brochure.

IT'S OUr 20th anniversary!

OTEC is proud to celebrate 20 years of serving the Tourism & Hospitality industry. We now support over 80 industry organizations, 320 high schools, 25 colleges, 9 universities, over 100 employment and social service organizations, and thousands of businesses. Over 157,000 individuals have been trained or certified by OTEC. Together, we look forward to building an even stronger Tourism and Hospitality industry in Ontario by helping businesses to attract, develop and retain the very best employees.