OTEC’s training and performance solutions for hospitality and service focused business destinations help all levels of employees – from front line to management – develop, perform and succeed.

Our dynamic facilitated and online training programs , service strategy, and consulting services will help your organization become more productive, improve individual and team performance and benefit from more successful client interactions!

See OTEC’s list of Products at a Glance.

Service Excellence Series

  • eLearning
  • Service Excellence Dynamics

  • Full Day
  • Service Excellence
  • Super Host

  • Half Day
  • Essentials of Service Excellence
  • Creating Memorable Experiences
  • Overcoming Difficult Service Situations
  • Service Excellence for Diverse Cultures
  • Service Excellence for Chinese Visitors
  • Accessible Service Excellence
  • Volunteer Excellence

  • Multi-day 30-hour Course
  • Customer Service Skills

  • Industry Specific Customer Service Programs:
  • Tourism & Hospitality
  • Employment Services
  • Social Services
  • Healthcare
  • Police Services
  • Transportation
  • Education – High School, College, University

LX-Leadership Excellence Series

Full Day
  • Building a Culture of Service Excellence
  • Coaching for Excellence
Half Day
  • Leading with Emotional Intelligence
  • Learning to Lead
  • Team Building Excellence
  • Leading Leaders
  • Leading Change Excellence
  • Leading Conflict Resolution

Tourism Training

  • Tourism Excellence Ambassador
Half Day
  • Building the Visitor Experience
  • Creating Memorable Experiences
  • Service Excellence for Diverse Cultures

Train-the-Trainer Programs

  • Service Excellence Designated Trainer Program – Three Days
  • Training and Facilitation Excellence – Two Days

Sales Excellence Series

  • Sales Excellence – Half Day

Diversity Excellence Series

  • Leading Accessible Service Excellence - Management
  • Taxi Accessibility Program – Frontline
  • Accessible Service Excellence – Frontline
  • Maximizing Diverse Teams
  • Preparing Your Business for International Visitors
  • Service Excellence for Diverse Cultures
  • Service Excellence for Chinese Visitors

Online Learning

  • Service Excellence Dynamics
  • Tourism Excellence Ambassador


  • Service Excellence for Educational Leaders - Train-the-Trainer Secondary & Post Secondary
  • Customer Service Skills

Employability Skills Training

  • Workplace Essentials
  • Canadian Workplace Essentials
  • emerit Occupational Standards & Certifications

Speaker Series

  • Service Excellence - 60 minutes
  • Building a Culture of Service Excellence - 60 minutes
  • Creating Memorable Experiences - 60 or 90 minutes
  • Coaching for Excellence - 60 or 90 minutes

All OTEC programs can be customized for your specific industry or organization. Contact:

Sherry Sibio

Vice President, Client Solutions
416.622.1975 ext. 212

Service Excellence Dynamics (eLearning)! OTEC's 'New' eLearning course, developed with the most up-to-date service theories, best practices and tools, is a great program for those wishing to achieve excellence in the delivery of customer service in a self-study, flexible format.