Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC delivers the training and development solutions you need, where you need them.

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Community Development

OTEC exists to develop workforce development strategies and initiatives for Ontario’s tourism, hospitality and service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and management level training workshops, human resource tools and industry-specific emerit occupational certification are designed for tourism and hospitality, healthcare, retail, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's need and take your business to the next level.

What's New


Fall training at OTEC

Ensure your team members have the knowledge and skills to outperform this season. Register now for one of OTEC's fall training workshops or contact us about facilitating or customizing a workshop for your organization. 


July eNews: NEW OTEC Website

Introducing OTEC's NEW website. See what's new and fresh, and how we can help you stand out. 

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Click here for a complete list of upcoming OTEC workshops