Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New

Jan
29

January O-NEWS

"Leadership and learning are indispensable to each other." - John. F. Kennedy

Many employers are experiencing challenges recruiting and retaining employees, a situation that will only get worse with increasing labour and skills shortages. Many are also realizing that investing in their leadership teams is one of the best solutions to retaining talent and growing high-performance teams. OTEC has seen this trend emerge over the past number of years and has created a leading edge program to provide leaders with the essential skills they need to be productive in supervising and managing their teams....

Jan
19

Press Release: Discover Ability Network

OTEC is proud to partner with The Discover Ability Network, an online portal for Ontario employers and persons with disabilities seeking employment.

92% of consumers favour companies that hire people with disabilities.

Businesses need talent, and there are plenty of people looking for work, including 50,000 students with disabilities in Ontario Colleges and Universities. The Discover Ability Network has been developed to connect people with disabilities seeking job opportunities and to promote the business case for this. ...

 
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OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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