Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Community Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international tourism, hospitality and service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New


Tourism Workforce Development Update Issue 9

The ninth edition of our Tourism Workforce Development Update centres around innovation and highlights new and ongoing partner projects, strategies and programs that use innovative solutions to maximize results.


OTEC UPDATE - OTEC Launches Innovative New Online Tourism Ambassador Program

OTEC's new online Tourism Excellence Ambassador program, designed to reinforce your brand and visitor experience goals.

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Click here for a complete list of upcoming OTEC workshops