Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New

Aug
03

July O-News: China-Canada Year of Tourism

It is an exciting year for Canada’s tourism and hospitality industry as the country collectively prepares for the Canada-China Year of Tourism. Chinese visitation increased by 12% in 2017 to become Canada’s second largest international inbound market and the country is expecting over 10 million visitors over the next two years* accounting for huge economic impact to our destinations. So what can businesses do to prepare?

Jul
19

Hiring: Business Development, Marketing & Communications Coordinator

If your strengths include strong organizational skills and discipline in sales, digital marketing and communications, this dynamic position presents an opportunity for you to unleash your talent. Your expertise will strengthen OTEC’s client relationships and online presence by communicating with new and existing clients while creating, managing and tracking sales and marketing initiatives, outreach campaigns, corporate communications and traffic managing leads and sources. 

 
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OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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