Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Community Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New

Jul
19

OTEC Announces its Fall 2017 Lineup

OTEC is pleased to announce this year’s Fall lineup of training workshops with more program choices than ever before.

Mar
30

March oNews: Preventing Sexual Violence and Harassment in the Hospitality Industry

Developing an awareness and training program to prevent sexual violence

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OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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