Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New

Dec
11

Centennial College adopts 'It's Your Shift' sexual violence and intervention training

"It is essential that we prepare students, who are our future workforce, with the skills and knowledge they need to create the zero tolerance workplaces of the future," says Victoria Behune President & CEO, Ontario Tourism Education Corporation. "Centennial College is leading the way in understanding that this is an important issue and should be part of their students' toolkit as future hospitality leaders. OTEC is extremely proud to have developed this timely training program and to partner with Centennial College to make It's Your Shift available to its students."

Dec
06

[Job Posting] Communication, Marketing & Sales Coordinator

This position is responsible for the coordination of marketing and social media activities to achieve sales goals, website updates and analytics. Preference will be given to those candidates with marketing experience in tourism businesses or destinations; tourism and hospitality workforce development services; business-to-business marketing for service sector skills training and development. 

 
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OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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