Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

Read More

Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

Read More

Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

Read More

Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

Read More

OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New

Apr
09

Hiring: Coordinator, Sales & Marketing Communications

OTEC is hiring! Coordinator, Sales & Marketing Communications. If your strengths include strong organizational skills and discipline in sales, digital marketing and communications, this dynamic position presents an opportunity for you to unleash your talent. 

Apr
04

Hiring: Manager, Workforce Strategy Projects

OTEC is hiring! Manager, Workforce Strategy Projects, with areas of expertise in: Economic Development, Stakeholder Engagement, Marketing & Communication.

 
Read More





OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

What is your business...