Hiring: Project Coordinator & Program Analyst

5/27/2019
 

 



Project Coordinator & Program Analyst

 
Position: Project Coordinator & Program Analyst
Areas of Expertise: Project coordination, data analysis, stakeholder relationships,
communications
Reports to: Manager, Workforce Strategy Projects
Location: OTEC is located in West Toronto (Etobicoke), provides free parking and is accessible
by public transit.
 
About OTEC
 
A leader in Community Workforce Development, OTEC is an independent, not-for-profit Training,
Consulting, and Workforce Development organization that designs and delivers innovative, high
quality solutions for the development and growth of a professional, skilled workforce.
Originally created to serve the tourism education and skills training needs of Ontario’s Tourism and
Hospitality Industry, today OTEC is the premier source for sector-based workforce development
research, strategy, program design and consulting solutions. As specialists in Tourism, Hospitality
and Service Sector training, OTEC Workforce Solutions is a leading organization in customer
service and leadership training programs.
 
OTEC’s network of partners includes the top global brands, leading research institutions and
sectoral associations, premier destinations, and international thought leaders in workforce
innovation.
 
Responsibilities
 
Project Coordination
  • Plan and coordinate processes for day-to-day project operations and support implementation of workplan
  • Liaise with project partners to organize progress meetings, prepare agendas, complete meeting minutes and follow up actions
  • Monitor and collect project information and prepare progress reports to help inform ongoing planning and implementation
  • Coordinate field testing of project components with stakeholders and ensure secure data collection as identified in the evaluation framework
  • Update communications team with information and updates on the project
Stakeholder Relationship
  • Establish good working relationships with internal and external stakeholders
  • Demonstrate customer orientation and a solutions-focused attititude in day-to-day interactions
  • Provide clear communications and seek continuous improvement opportunities
  • Seek opportunities to collaborate with partners in communicating project milestones and coordinate communications plan
Research and Knowledge Management
  • Gather, analyze and organize sector knowledge and project data from primary and secondary
  • research sources
  • Manage project knowledge and prepare briefs and background materials for meetings
  • Track trends and emerging technological developments that significantly impact the future of work. Build a repository of knowledge around psychometric assessments, competency building and employment pathways.
  • Assist with industry research (regional/segment-specific) to identify potential partnership opportunities and support existing partners with relevant information
General Administration
  • Coordinate and track project invoices, maintain up-to-date financial records and ensure accuracy of information
  • Ensure ongoing updates to internal CRM (Salesforce) database
  • Liaise with external contractors (i.e., printers, designers, shipping,etc.)
  • Assist with proposals and presentations, where required
  • Support OTEC office as required: telephone, direct mail, shipping, luncheons, training sessions, etc.
  • Overnight travel for stakeholder meetings, conferences, or for business development may be required on occasion
Experience & Skills
  • 1-2 years of relevant experience
  • Organized with attention to detail to map out and implement project tasks
  • Strong customer service orientation and attitude
  • Ability to conduct primary and secodary research
  • Comfortable with gathering, analyzing and presenting data
  • Ability to multi-task, prioritize, problem solve and to work within deadlines
  • Excellent written and verbal communication skills
  • Excellent computer skills, including MS Office Suite, Customer Relationship Management
  • Software, and Project Management Software
  • Team orientation
     
NOTE: Only those applicants submitting a resume with a cover letter stating salary
expectations will be reviewed and only those candidates considered for an interview will be
contacted. Submit your resume by June 27, 2019 to careers@otec.org

Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry... OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.;

— Vice President of Public Affairs Communication and Quality Services,
American Express Canada


Adam Morrison
Vice President, Projects and Partnerships
416.622.1975 ext. 236
amorrison@otec.org