Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations with workforce development strategies to enable them to develop their people, improve performance and achieve their goals for business success.

A leader in workforce innovation, OTEC delivers research and progressive solutions, enabled by labour market research and H.R. technology tools, to support businesses in addressing labour and skills shortages. Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

 

What's New

Apr
22

April O-News: Last Chance for Free Online Industry Training!

Last chance to register for this free training workshop! It’s Your Shift is an innovative and program developed by , OTEC and . Shift the thinking around in the workplace.

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Apr
08

Happy 13th Work Anniversary to Victoria Behune!

The OTEC team proudly wishes our President and CEO, Victoria Behune, a happy 13th work anniversary. Victoria’s creative vision and contribution to this organization is the reason for our growth and success. She is so admired and loved on this team and we all shine because of her. Congratulations!

 
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OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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