Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations with workforce development strategies to enable them to develop their people, improve performance and achieve their goals for business success.

A leader in workforce innovation, OTEC delivers research and progressive solutions, enabled by labour market research and H.R. technology tools, to support businesses in addressing labour and skills shortages. Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.


What's New


Adam Morrison Named President and CEO of OTEC Workforce Solutions

OTEC announces Adam Morrison as new President & CEO effective January 1, 2020.


Victoria Behune to Retire From OTEC Workforce Solutions

Victoria Behune to Retire From OTEC Workforce Solutions

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OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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