Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

Read More

Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

Read More

Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

Read More

Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

Read More

OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New

Oct
18

OTEC Launches Tourism SkillsNET Ontario

OTEC and industry partners collaborate to create a new partnership network to tackle critical labour and skills shortages across Ontario. 

Aug
03

July O-News: China-Canada Year of Tourism

It is an exciting year for Canada’s tourism and hospitality industry as the country collectively prepares for the Canada-China Year of Tourism. Chinese visitation increased by 12% in 2017 to become Canada’s second largest international inbound market and the country is expecting over 10 million visitors over the next two years* accounting for huge economic impact to our destinations. So what can businesses do to prepare?

 
Read More





OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

What is your business...