Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New

Jan
23

January O-News: Tourism SkillsNet Ontario’s Workforce Network

Since OTEC introduced the Tourism SkillsNet Ontario in October 2018 to help create strategies and find solutions to solve evolving labour shortages across Ontario’s hospitality industry, much has happened. Bringing the industry and stakeholders together in 10 regions of Ontario to collaborate and focus on industry led solutions has created many positive outcomes to date.

Jan
03

Hiring: Project Manager

This is a unique opportunity for a disciplined project management professional to manage daily project activities of HR technology related workforce development projects in a progressive, growth-oriented organization.
 

 
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OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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