Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations with workforce development strategies to enable them to develop their people, improve performance and achieve their goals for business success.
A leader in workforce innovation, OTEC delivers research and progressive solutions, enabled by labour market research and H.R. technology tools, to support businesses in addressing labour and skills shortages. Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.


What's New


A message from our President and CEO about COVID-19

The time to create solutions to support displaced tourism workers and their families is now.


Hiring: Assistant Project Manager

Hiring: Assistant Project Manager

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The time to create solutions is now.

Get Involved

OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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