Our Team

OTEC's exceptional team of highly experienced consultants consist of senior training, human resource and operations executives from the tourism, hospitality, consulting, and service sectors.

With expertise gained working in some of the leading global destination, hospitality and service brands, OTEC's consultants develop strategy, training, and workforce development solutions that exceed client expectations and give them the tools they need to develop a stronger workforce and more competitive business. OTEC's process methodology and the team's strong project management skills ensure projects come in on time and on budget.

Additionally, OTEC’s team of certified facilitators, instructional designers and senior associates hold the highest credentials in training, adult education, online instructional design, and subject matter expertise to ensure OTEC is able to deliver dynamic, engaging, and effective off the shelf, customized, or custom-designed facilitated, online, or blended training programs for our clients.

Through our Service Vision: "Service Above and Beyond", we are committed to effecting positive change in organizations by providing client service excellence and quality products and services.

Here are our current team members, their roles and how to reach them:

Victoria L. Behune

Victoria L. Behune, President & CEO
416-622-1975 ext. 209

Victoria joined OTEC in 2006 as President & CEO and has repositioned and established OTEC as an entrepreneurial, innovative, customer-service focused training and consulting company, with a dynamic new vision and brand. She has built a strong, highly experienced team and Board, and her leadership has been instrumental in OTEC's strategic development and growth with an expanding list of national and international clients. With a focus on being a leading customer service training and consulting company, and through the development of workforce development partnerships and projects, Victoria has demonstrated a commitment to the sustainability and success of OTEC. Victoria is currently leading the evolution of OTEC into a technology-based organization recognized for the development and delivery of creative, leading edge, online learning products, amongst the best in the tourism, hospitality and service sectors.

As the lead strategist of the Ontario Tourism Workforce Development Strategy, she strives to help support and develop the Ontario tourism and hospitality industry. Throughout her over 30 years working within the sector both domestically and internationally, Victoria has guided some of Canada's major destination, attraction and service industry brands by leading successful sales, marketing, and operations teams. Victoria has owned several business ventures and also has extensive experience working with public, private and not-for-profit organizations.

Victoria's passion for the tourism and hospitality industry, including her volunteer leadership work on the Boards, or as Chair, of numerous tourism associations, destination marketing organizations, and academic institutions, has contributed to the growth and development of the tourism industry in Ontario and Canada. She currently sits on the Board of the Tourism HR Canada.

Victoria is a graduate from University of Waterloo with an Honours BA in Recreation and Leisure Studies specializing in tourism planning and development, and holds several Executive Development certificates from the Schulich School of Business. She is also an OTEC Designated Trainer. Drawing on the breadth of her experience and knowledge about destination marketing and development, labour market trends and issues, branding, and social innovation, Victoria is a regular speaker at industry conferences and events.

Adam Morrison, MSc

Adam Morrison, MSc, Vice President, Projects and Partnerships
416-622-1975 ext. 236

As OTEC’s Vice President, Projects and Partnerships, Adam leads OTEC’s workforce development consulting services, working with industry, government, educators and communities to ensure businesses and destinations are prepared for the changing market. His commitment to workforce innovation has resulted in a broad portfolio of research, technology and sector-level strategy projects.

Adam is driven toward the continuous improvement of product and service offerings at OTEC and across the workforce ecosystem. Recent initiatives include a national systems-change exploration with the Future Skills Centre – Centre des Compétences futures (FSC-CCF) to design and field test components of a technology-enabled employment and training platform. Adam also led the design and launch of ALiGN, an online psychometric assessment model being deployed across Ontario. With a passion for understanding the ROI of new tools and models, Adam has collaborated on demonstration projects with leading research and evaluation partners like the Ontario Centre for Workforce Innovation (OCWI), Blueprint ADE and the Social Research and Demonstration Corporation (SRDC).

Adam’s sector-based work includes a range of strategy and consulting services including projects such as Ontario’s Tourism Workforce Development Strategy 2012-17, commissioned by the Tourism Industry Association of Ontario (TIAO), and the Tourism SkillsNet Ontario network of sector-based training consortia, launched in 2018.

Adam contributes regularly to various industry advisory committees and non-profit boards. He speaks frequently on the topics of workforce innovation and sector-based workforce planning. He joined OTEC with Canadian and international experience in corporate training, organizational research and HR / human capital consulting. He holds a Masters of Science degree in Capacity Development Studies with a specialization in soft systems methodologies.

Sherry Sibio, MA

Sherry Sibio, MA, Vice President, Client Solutions
416-622-1975 ext. 212

As Vice President, Client Solutions, Sherry collaborates with OTEC’s valued clients and partners on solutions for team and business success, and contributes to the strategic growth of OTEC. Sherry is responsible for the development and implementation of strategies and business development initiatives to expand OTEC’s reach and ensure customer expansion in OTEC’s priority markets including tourism, hospitality, healthcare and other service related sectors.

Sherry was the founder of a global consulting and training company and held a senior position for a major international hotel and resort brand. She has over 20 years of experience helping owners, executives, operators, management, sales and front line teams improve performance to strengthen employee talent and development to drive revenue growth. Sherry brings to OTEC a specialty in sales, marketing, customer service and leadership within the hospitality and tourism industry.

Sherry holds a Master of Arts (MA) in Tourism Management from Royal Roads University in British Columbia, where she is also an associate faculty member. Sherry has also obtained a Marketing Degree from University of British Columbia and an Adult Education Certificate from the University of New Brunswick.

Kim Marshall, MES

Kim Marshall, MES, Senior Director, Workforce Solutions
416-622-1975 ext. 226

As Senior Director, Workforce Solutions, Kim plays a lead role in designing and implementing OTEC’s workforce development consulting solutions. Kim works closely with OTEC’s senior consulting team, network of associates, clients and partners to transition projects from concept to execution.  Kim’s passion for workforce innovation and collaborative delivery models has resulted in impactful projects and partnerships that enhance workforce capacity and drive positive social and economic outcomes for people, businesses and destinations.

Kim is a seasoned project manager leading OTEC’s dynamic portfolio of workforce development initiatives.  As a subject matter expert in planning and executing pan-provincial workforce development strategies, Kim has directed projects such as the Contextualized Essentials Skills Demonstration, led by Blueprint ADE and funded by the Ontario Centre for Workforce Innovation (OCWI) as well as the Tourism SkillsNet Ontario network of sector-based training consortia launched in 2018.  Kim also collaborates regularly with OTEC’s project partners implementing diversity and inclusion strategies that leverage workforce technology including Ryerson University, Magnet, First Work and MaRS Discovery District. 

Kim was recently awarded the distinction of an Aspen Institute Economic Opportunity Fellow after successfully completing the 2018 Toronto Sector Skills Academy. Kim holds an Honours Bachelor of Science degree from Queen's University as well as a Master of Environmental Studies degree in Tourism Policy and Planning from the University of Waterloo.

Dina Jeffery

Dina Jeffery, Director, Finance & Operations
416-622-1975 ext. 214

As Director, Finance & Operations, Dina is responsible for the accounting and operational functions of the organization incorporating a strategic and hands on approach to financial management, analysis and long-term organizational development. Dina is accountable for maintaining efficient and service centric operations, as well as OTEC’s overall financial performance and project budget reporting.
Dina joins OTEC as a skilled accounting and operations professional with over 10 years of experience in the hospitality industry where she contributed to strategic entrepreneurial growth. She has completed the CFE exam and is in the process of obtaining her CPA designation and also holds a Bachelor of Commerce degree with accounting from Ryerson University and an Accounting diploma from Humber College.

Emmanuel Rey, MBA

Emmanuel Rey, MBA, Manager, Education and Workforce Partnerships
416-622-1975 ext. 210

As Manager, Workforce Development & Industry Partnerships Emmanuel is responsible for the management, growth and delivery of provincial workforce initiatives including OTEC’s ALiGN network project, an innovative model to support the delivery of youth training programs incorporating leading technology tools. He collaborates with internal and external project partners and manages communications to ensure project completion, sustainability and ongoing industry development. Emmanuel is also on the OTEC project team for the TESS Hospitality Career Pathways program where he customizes the UPSKILL curriculum to the needs of businesses and hiring partners across the GTA.

Emmanuel joins OTEC as a seasoned instructor and project manager specializing in hospitality, events and tourism management with institutions such as George Brown College. Emmanuel has led and consulted on several start-up enterprises and conducted a number of studies on enterprises, franchise development and world-class hotel service. He has over 20 years of experience working with hospitality brands and OTEC clients such as IHG, Accor and American Express.

Emmanuel holds a Master of Business Administration in Hospitality and Tourism and a Bachelor of Commerce from the University of Guelph. He also studied Tourism & Hospitality in Europe, French language & Management studies at Université Canadienne en France.

Melwyn Dcosta, MBA

Melwyn Dcosta, MBA, Manager, Workforce Strategy Projects
416-622-1975 ext. 246

As Manager, Workforce Strategy Projects, Melwyn manages research and development initiatives around the future of work. His focus is the development and testing of approaches that leverage new technologies to help Canadians maximize their career potential. This includes researching psychometric assessment models, identifying skills training for youth employment, and supporting data-centric tools for career exploration and planning.
Melwyn joined the organization as a seasoned project manager specialising in capacity building within the public, private and not-for-profit sectors. He brings a passion for social innovation to his work at OTEC. Prior to OTEC, he led the design and delivery of a global social impact mentorship program at the MaRS Discovery District and previously managed employer engagement and partnerships at TRIEC’s Mentoring Partnership. In addition, he has expertise in branding including the planning and implemention of integrated marketing communication projects from his work at global branding agencies.
Melwyn holds a Master of Business Administration degree in finance and marketing and a Bachelor of Commerce specializing in Accounting and Tax from the University of Mumbai.

Susan Gallimore, MSc

Susan Gallimore, MSc, Manager, Tourism SkillsNet Ontario
416-622-1975 ext. 235

As Manager, Tourism SkillsNet Ontario, Susan is responsible for managing this provincial industry-led workforce development initiative focused on workforce planning, partnership building, talent pool development and skills training for the Tourism, Hospitality and Food Service sectors. The projects currently under Tourism SkillsNet Ontario are Destination Employment and SkillsAdvance Ontario. Susan leads and engages stakeholders, including regional tourism organizations, employers, educational institutes, employment service providers and workforce planning boards towards the development and implementation of collaborative strategies to resolve issues and create innovative workforce development solutions at the community level.
Susan joins OTEC as a skilled project manager with a strong background as a multi-sector policy analyst in the government sector.  With significant experience focused on tourism, economic and business development issues, she most recently added municipal tourism community development and destination marketing to her areas of expertise.  
Susan holds a Master of Science in Tourism Management from The Manchester Metropolitan University and most recently earned a Certificate in Economic Development from the University of Waterloo. She has served as a Board member for an Ontario-based tourism destination management organization.

Christopher Espana

Christopher Espana, Assistant Project Manager
416-622-1975 ext. 250

As Assistant Project Manager, Workforce Strategy Projects, Christopher is on the project team supporting research and workforce development projects with a focus on leveraging and enhancing workforce technology to improve training and employment outcomes for job-seeking Canadians. Incorporating strategic planning, partner engagement, field testing, and the exploration of technology-enabled assessment models, he has an essential role in OTEC’s consulting work researching and defining the future of work.

Christopher join’s OTEC with a strong background in project management in the not-for-profit and financial sector. Has successfully led a workforce management technology project that empowered, engaged and increased performance of frontline staff throughout 300 financial branches. In addition, using data analytics to develop workforce strategies which resulted in the implementation of branch operations efficiencies and the creation of new job roles. Christopher holds a Business Administration diploma with a specialization in Business Management from Seneca College and a Project Management Certificate from Ryerson University.

Pinar Uzunkaya, MSc

Pinar Uzunkaya, MSc, Project Coordinator, Workforce Development
416-622-1975 ext. 240

As Project Coordinator, Workforce Development, Pinar is responsible for coordinating OTEC’s workforce development projects supporting partnerships and pre-employment training programs serving newcomer and refugee jobseekers. She coordinates the Ontario delivery of the hospitality-focused Destination Employment project, in partnership with Tourism HR Canada and a network of provincial/territorial organizations, immigrant serving organizations and hospitality businesses.  The provincial administration of emerit Training Solutions is also managed by her.
Pinar has held two previous key roles at OTEC including Client Services Coordinator and Training Coordinator and prior to this, gained experience in the hospitality industry and  international work experience in Communications & Advertising.

Pinar holds a Master’s Degree in Public Relations from Marmara University in Turkey and has certifications in Publicity & Public Relations from the University of Toronto.

Career Opportunities

Are you interested in becoming a member of OTEC’s dynamic team? Do you have a passion for helping people develop their potential, perform to professional standards and be successful? Check out what exciting opportunities we have in training and development, client services, consulting and more.

Learn More

Victoria L. Behune
President and CEO, OTEC
416.622.1975 ext. 209