Our Team

OTEC's exceptional team of highly experienced consultants consist of senior training, human resource and operations executives from the tourism, hospitality, consulting, and service sectors.

With expertise gained working in some of the leading global destination, hospitality and service brands, OTEC's consultants develop strategy, training, and workforce development solutions that exceed client expectations and give them the tools they need to develop a stronger workforce and more competitive business. OTEC's process methodology and the team's strong project management skills ensure projects come in on time and on budget.

Additionally, OTEC’s team of certified facilitators, instructional designers and senior associates hold the highest credentials in training, adult education, online instructional design, and subject matter expertise to ensure OTEC is able to deliver dynamic, engaging, and effective off the shelf, customized, or custom-designed facilitated, online, or blended training programs for our clients.

Through our Service Vision: "Service Above and Beyond", we are committed to effecting positive change in organizations by providing client service excellence and quality products and services.

Here are our current team members, their roles and how to reach them:

Victoria L. Behune

Victoria L. Behune, President & CEO
416-622-1975 ext. 209

Victoria joined OTEC in 2006 as President & CEO and has repositioned and established OTEC as an entrepreneurial, innovative, customer-service focused training and consulting company, with a dynamic new vision and brand. She has built a strong, highly experienced team and Board, and her leadership has been instrumental in OTEC's strategic development and growth with an expanding list of national and international clients. With a focus on being a leading customer service training and consulting company, and through the development of workforce development partnerships and projects, Victoria has demonstrated a commitment to the sustainability and success of OTEC. Victoria is currently leading the evolution of OTEC into a technology-based organization recognized for the development and delivery of creative, leading edge, online learning products, amongst the best in the tourism, hospitality and service sectors.

As the lead strategist of the Ontario Tourism Workforce Development Strategy, she strives to help support and develop the Ontario tourism and hospitality industry. Throughout her over 30 years working within the sector both domestically and internationally, Victoria has guided some of Canada's major destination, attraction and service industry brands by leading successful sales, marketing, and operations teams. Victoria has owned several business ventures and also has extensive experience working with public, private and not-for-profit organizations.

Victoria's passion for the tourism and hospitality industry, including her volunteer leadership work on the Boards, or as Chair, of numerous tourism associations, destination marketing organizations, and academic institutions, has contributed to the growth and development of the tourism industry in Ontario and Canada. She currently sits on the Board of the Tourism HR Canada.

Victoria is a graduate from University of Waterloo with an Honours BA in Recreation and Leisure Studies specializing in tourism planning and development, and holds several Executive Development certificates from the Schulich School of Business. She is also an OTEC Designated Trainer. Drawing on the breadth of her experience and knowledge about destination marketing and development, labour market trends and issues, branding, and social innovation, Victoria is a regular speaker at industry conferences and events.

Adam Morrison, M.Sc.

Adam Morrison, M.Sc., Vice President, Projects and Partnerships
416-622-1975 ext. 236

As OTEC's Vice President, Projects and Partnerships, Adam works to enhance OTEC's provincial labour market development initiatives by working with industry, government, educators and the not-for-profit sector. Adam works closely with OTEC's regional partners to integrate resources and systems into the sector and its networks to ensure that industry attracts, retains and advances a diverse and competitive workforce.

Since joining OTEC in 2008, Adam's commitment to developing projects to improve collaboration has led to his leadership of organizational research, capacity-building and sector-level strategy projects. Adam guides the integration of occupational standards into the workplace and facilitates workforce development projects such as the national Ready-to-Work network of tourism training projects. He also played a key role in the development of Ontario's Tourism Workforce Development Strategy.

Adam joined OTEC with a solid background of Canadian and international experience in HR training and consulting, employment services and organizational research. He is an OTEC Designated Trainer and also holds a Master's of Science degree from the University of Guelph in Capacity Development Studies with a specialization in soft systems methodologies and the management of international marketing networks.

Sherry Sibio, MA

Sherry Sibio, MA, Vice President, Client Solutions
416-622-1975 ext. 212

As Vice President, Client Solutions, Sherry collaborates with OTEC’s valued clients and partners on solutions for team and business success, and contributes to the strategic growth of OTEC. Sherry is responsible for the development and implementation of strategies and business development initiatives to expand OTEC’s reach and ensure customer expansion in OTEC’s priority markets including tourism, hospitality, healthcare and other service related sectors.

Sherry was the founder of a global consulting and training company and held a senior position for a major international hotel and resort brand. She has over 20 years of experience helping owners, executives, operators, management, sales and front line teams improve performance to strengthen employee talent and development to drive revenue growth. Sherry brings to OTEC a specialty in sales, marketing, customer service and leadership within the hospitality and tourism industry.

Sherry holds a Master of Arts (MA) in Tourism Management from Royal Roads University in British Columbia, where she is also an associate faculty member. Sherry has also obtained a Marketing Degree from University of British Columbia and an Adult Education Certificate from the University of New Brunswick.

Kim Marshall, MES

Kim Marshall, MES, Director, Projects & Strategic Initiatives
416-622-1975 ext. 226

As Director, Projects & Strategic Initiatives, Kim plays a lead role implementing OTEC’s workforce training and consulting projects across Ontario. Kim works closely with OTEC’s senior consulting team and network of associates to transition projects from concept phase to execution. 

Since joining OTEC in 2011, Kim has utilized her strong research background and partner focused approach to establish impactful projects and partnerships that enhance workforce capacity, resulting in positive social and economic outcomes for individuals, communities and the tourism and hospitality industry as a whole. Kim is an experienced project manager leading OTEC’s multi-faceted industry workforce development training projects which include Indigenous, provincial and regional tourism training initiatives, corporate training programs, as well as sector-level and industry workforce development strategies and projects.

Kim holds an Honours Bachelor of Science degree from Queen's University as well as a Master of Environmental Studies degree in Tourism Policy and Planning from the University of Waterloo, specializing in community-based tourism planning in the Caribbean.

Dina Jeffery

Dina Jeffery, Director, Finance & Operations
(416) 622-1975 ex. 214

As Director, Finance & Operations, Dina is responsible for the accounting and operational functions of the organization incorporating a strategic and hands on approach to financial management, analysis and long-term organizational development. Dina is accountable for maintaining efficient and service centric operations, as well as OTEC’s overall financial performance and project budget reporting.
Dina joins OTEC as a skilled accounting and operations professional with over 10 years of experience in the hospitality industry where she contributed to strategic entrepreneurial growth. She has completed the CFE exam and is in the process of obtaining her CPA designation and also holds a Bachelor of Commerce degree with accounting from Ryerson University and an Accounting diploma from Humber College.

Melwyn Dcosta, MBA

Melwyn Dcosta, MBA, Manager, Workforce Strategy Projects
416-622-1975 ext. 246

As Manager, Workforce Strategy Projects, Melwyn is responsible for the implementation of provincial projects focused on delivering innovative sector-based partnership planning, supporting workforce development in the tourism and hospitality sector. Melwyn engages stakeholders including regional tourism organizations, employers, educational institutes, employment service providers and workforce planning boards to support collaborative strategies.
Melwyn joins OTEC as a seasoned program manager specialising in capacity building projects involving the public, private and not-for-profit sectors. He recently led on the design and delivery of a global social impact mentorship program at the MaRS Discovery District and previously managed employer engagement and partnerships at TRIEC’s Mentoring Partnership. He brings an expertise in branding through planning and implementing integrated marketing communication projects from his work at global branding agencies. Melwyn holds a Master of Business Administration degree in finance and marketing and a Bachelor of Commerce specialising in Accounting and Tax from the University of Mumbai.

Emmanuel Rey, MBA

Emmanuel Rey, MBA, Manager, Education and Workforce Partnerships
416-622-1975 ext. 210

As Manager, Workforce Development & Industry Partnerships Emmanuel is responsible for the management, growth and delivery of provincial workforce initiatives including OTEC’s ALiGN network project, an innovative model to support the delivery of youth training programs incorporating leading technology tools. He collaborates with internal and external project partners and manages communications to ensure project completion, sustainability and ongoing industry development. Emmanuel is also on the OTEC project team for the TESS Hospitality Career Pathways program where he customizes the UPSKILL curriculum to the needs of businesses and hiring partners across the GTA.

Emmanuel joins OTEC as a seasoned instructor and project manager specializing in hospitality, events and tourism management with institutions such as George Brown College. Emmanuel has led and consulted on several start-up enterprises and conducted a number of studies on enterprises, franchise development and world-class hotel service. He has over 20 years of experience working with hospitality brands and OTEC clients such as IHG, Accor and American Express.

Emmanuel holds a Master of Business Administration in Hospitality and Tourism and a Bachelor of Commerce from the University of Guelph. He also studied Tourism & Hospitality in Europe, French language & Management studies at Université Canadienne en France.

Julie Monteath, CHRL, CTDP

Julie Monteath, CHRL, CTDP, Manager, Learning and Development Projects
416-622-1975 ext. 217

As Manager, Learning and Development Projects, Julie leads the design, development, and implementation of learning programs that cater to the needs of OTEC’s valued clients and partners. Julie works closely with OTEC’s senior consulting, training and design teams to assist clients in accomplishing their goals through the development of instructor led training, self-study, e-learning courses, webinars, simulations, or blended learning programs, as well as job aids, procedural documentation, and other transfer of training tools.

With over 10 years of experience in training, human resources and people management, Julie brings to OTEC extensive experience in training design and development, project management, leadership, strategy, analysis, and consulting. Julie has managed, led, designed, and developed an extensive variety of training programs that support customer service and leadership. She has facilitated learning experiences from one-on-one coaching to large classrooms, from entry-level employees to senior management, and from orientation to soft skills and technical training. Her analytical capabilities allow her to work with subject matter experts effectively and review data in various formats and complexities to determine course objectives, lesson topics, and content. Julie develops meaningful test and evaluation outcomes to match the course objectives, verify learning and understanding of the course material and communicate areas for improvement.

Julie holds a BA Degree with Honors in Psychology and English from York University in addition to her Human Resources Management Certificate with Ryerson. She also obtained two designations with the Human Resources Professional Association and one with the Institute of Performance and Learning as a Certified Human Resources Leader, Certified Human Resources Professional, and Certified Training and Development Professional.

Rosy Blaggan

Rosy Blaggan, Assistant Project Manager, Workforce Strategy Projects
416-622-1975 ext. 222

Rosy plays a crucial role  implementing two of OTEC’s provincial projects supporting workforce development for the tourism and hospitality sector. Her responsibilities include executing sector-focused partnerships and programs to support the delivery of pre-employment, employment, and post-employment skills training and services. Engaging stakeholders including regional tourism organizations, employers, educational institutions, employment service providers and workforce planning boards Rosy will help facilitate the development of collaborative strategies to assist our regional partners in supporting job seekers and incumbent workers in advancing their employment.

Rosy joins OTEC with an extensive background in financial services as well as employment services with a focus on program development for at-risk youth communities within the GTA. She holds a Bachelor of Business Administration degree with Honors and a specialization in Management and Finance from the University of Toronto.

Pinar Uzunkaya M.Sc.

Pinar Uzunkaya M.Sc., Project Coordinator, Workforce Development
416-622-1975 ext. 240

As Project Coordinator, Workforce Development, Pinar is responsible for coordinating OTEC’s workforce development projects supporting partnerships and pre-employment training programs serving newcomer and refugee jobseekers. She coordinates the Ontario delivery of the hospitality-focused Destination Employment project, in partnership with Tourism HR Canada and a network of provincial/territorial organizations, immigrant serving organizations and hospitality businesses.  The provincial administration of emerit Training Solutions is also managed by her.
Pinar has held two previous key roles at OTEC including Client Services Coordinator and Training Coordinator and prior to this, gained experience in the hospitality industry and  international work experience in Communications & Advertising.

Pinar holds a Master’s Degree in Public Relations from Marmara University in Turkey and has certifications in Publicity & Public Relations from the University of Toronto.

Career Opportunities

Are you interested in becoming a member of OTEC’s dynamic team? Do you have a passion for helping people develop their potential, perform to professional standards and be successful? Check out what exciting opportunities we have in training and development, client services, consulting and more.

Learn More

Victoria L. Behune
President and CEO, OTEC
416.622.1975 ext. 209